Jamie Chrapkowski Email & Phone Number

Montreal, Qc, Ca

Ottawa, Ontario, Canada

Welbi improves the quality of life of older adults like our parents and grandparents by transforming the way senior living communities provide care to them every day. We do this by streamlining their processes so staff can spend more time keeping residents active and engaged. This allows them to build deeper connections with residents and stay ahead of their changing needs so that no resident is socially isolated.

Canada

I had the opportunity to work as a Business Development & Sales Representative as a contractor with three incredible organizations:1️⃣ SafetyWing Insurance – Helping scale top-of-funnel sales, bringing remote work and nomad insurance solutions to a global audience.2️⃣ One Tree Planted – A mission-driven non-profit, where I focused on partnerships and sales strategies to support reforestation efforts.3️⃣ Hospitable – Streamlining property management solutions, driving new… Show more I had the opportunity to work as a Business Development & Sales Representative as a contractor with three incredible organizations:1️⃣ SafetyWing Insurance – Helping scale top-of-funnel sales, bringing remote work and nomad insurance solutions to a global audience.2️⃣ One Tree Planted – A mission-driven non-profit, where I focused on partnerships and sales strategies to support reforestation efforts.3️⃣ Hospitable – Streamlining property management solutions, driving new business and partnerships for vacation rental operators. Show less

Canada

As a BDR at Hoppier, I help Team Managers make employee gifting and appreciation a breeze.With Hoppier - we empower Team Leaders with a Hoppier card that provides physical experiences to a virtual workforce allowing you to cater to the personal tastes of your employee. 🥂

Canada

As a sales representative at DarkRoast Design, I help marketing teams and marketing professionals across Canada and the USA discover the power of Graphic Design on Demand.With graphic design on demand, we empower or clients to become highly-productive marketing machines by giving them a reliable and always-available graphic designer AND an easy way to start and manage projects in minutes.– So they can get tons of stuff done, often and effortlessly.

Otago & Southland, New Zealand

• Create detailed sales proposals.• Set and manage sales goals and quotas.• Manage the entire sales cycle.• Assist in finding prospects and leads.• Identify new sales opportunities.• Build strong client relationships.• Identify opportunities to up-sell and cross-sell.• Provide customer support when needed.• Learn new product and services features and benefits.• Provide professional after-sales support.• Respond to complaints and resolve issues to ensure… Show more • Create detailed sales proposals.• Set and manage sales goals and quotas.• Manage the entire sales cycle.• Assist in finding prospects and leads.• Identify new sales opportunities.• Build strong client relationships.• Identify opportunities to up-sell and cross-sell.• Provide customer support when needed.• Learn new product and services features and benefits.• Provide professional after-sales support.• Respond to complaints and resolve issues to ensure customer success and satisfaction.• Prepare and present reports on KPIs. Show less

Otago & Southland, New Zealand

• Sourcing new leads and lead sources on the Internet and Social Channels.• Prospecting leads by conducting a high-volume of outbound calls to prospective Adventure Tourism Operators.• B2B Outreach into North American, Oceania & South African Markets.• Strategize & Collaborate in a Team Setting.• Responsible for Customer Research to aid in Relationship Building.• Quickly became well versed in Product Knowledge of the SaaS platform.

Manchester, United Kingdom

• Support Capita’s Payment Management Software adhering to Service Level Agreements, via calls, emails and logging in the CRM database.• Maintaining regular updates on existing, open calls and accurately recording resolutions.• Appropriately distributing cases to the helpdesk, 2nd and 3rd line support and team of field engineers.• Deal with all first line managed service calls.• Assist in quote requests, liaising directly with business account and project managers.• Assist… Show more • Support Capita’s Payment Management Software adhering to Service Level Agreements, via calls, emails and logging in the CRM database.• Maintaining regular updates on existing, open calls and accurately recording resolutions.• Appropriately distributing cases to the helpdesk, 2nd and 3rd line support and team of field engineers.• Deal with all first line managed service calls.• Assist in quote requests, liaising directly with business account and project managers.• Assist in generation of end of daily, monthly statistic and KPI’s. Show less

Manchester, United Kingdom

• Understanding of library business processes within an educational environment.• Providing support on both functional and technical queries across multiple stake holders.• Supporting many technologies – VB applications, .Net Local SQL applications and hosted solutions• Working with many partner applications – CAPITA, groupcall, BioStore, Renaissance Learning, Peters Books & Furniture, CRBCunninghams and more• Logging of all incidents, prioritising them within a timely manner… Show more • Understanding of library business processes within an educational environment.• Providing support on both functional and technical queries across multiple stake holders.• Supporting many technologies – VB applications, .Net Local SQL applications and hosted solutions• Working with many partner applications – CAPITA, groupcall, BioStore, Renaissance Learning, Peters Books & Furniture, CRBCunninghams and more• Logging of all incidents, prioritising them within a timely manner, providing solutions where possible and escalating as appropriate.• 1st line investigation and diagnosis activities.• Identify opportunities to up-sell and cross-sell for other products and services.• Managing customer call satisfaction. Show less

Melbourne, Australia

• Understanding of SME Businesses, accounting and business management software. • Experience using Archie Siebel CRM system for logging support queries via Inbound calls and emails within defined SLA. • Ability to effectively engage with small business owners, accountants and IT Engineers on general software issues, installations, product registrations and how-to queries. • Effective management of customer complaints. • Identify opportunities to up-sell and cross-sell for other… Show more • Understanding of SME Businesses, accounting and business management software. • Experience using Archie Siebel CRM system for logging support queries via Inbound calls and emails within defined SLA. • Ability to effectively engage with small business owners, accountants and IT Engineers on general software issues, installations, product registrations and how-to queries. • Effective management of customer complaints. • Identify opportunities to up-sell and cross-sell for other products and services. • Adapted to different roles within the company on an ad hoc basis, such as the BankFeeds Team. Show less

Manchester, United Kingdom

• Gather and interpret data from multiple sources into Management Information to inform strategy and business decisions.• Offer useful insight through analysis to enable critical business actions to be taken.• Identify trends in operational performance and analysing root causes.• Maintain and develop reports, ensuring compliance with company requirements and regulatory/statutory requirements.• Prepare and contribute material to be presented to the board of directors.•… Show more • Gather and interpret data from multiple sources into Management Information to inform strategy and business decisions.• Offer useful insight through analysis to enable critical business actions to be taken.• Identify trends in operational performance and analysing root causes.• Maintain and develop reports, ensuring compliance with company requirements and regulatory/statutory requirements.• Prepare and contribute material to be presented to the board of directors.• Contribute to the success of the customer service centre by resolving any technical difficulties experienced by the agents and liaising directly with the software provider.• Make recommendations and implement the use of bespoke software; Monitor the progress of the system and measure its success.• Reporting to both the Company Director and Finance Manager. Show less

Manchester, United Kingdom

• Maintaining spreadsheets for performance management purposes. • Personnel duties. • Provide training and development. • Implementing process changes within the department. • Working closely with the provider of our software system to develop new processes and update the documents we use. • Handling complaints (from both staff and customers) • Prioritise and delegate workload assigned to my department. • Reporting to the Chief Operations Officer.

Manchester, United Kingdom

• Data entry, updating clients’ accounts on company’s case management software. • Determining viability of claims. • Attention to detail when creating consumer questionnaires and sending out complaint letters to vendors. • Referring cases and liaising with the FSCS regarding firms which are in administration. • Referring claims to the Financial Ombudsman Service. • Building relationships with external firms such as the FSCS and Financial Ombudsman Service. •… Show more • Data entry, updating clients’ accounts on company’s case management software. • Determining viability of claims. • Attention to detail when creating consumer questionnaires and sending out complaint letters to vendors. • Referring cases and liaising with the FSCS regarding firms which are in administration. • Referring claims to the Financial Ombudsman Service. • Building relationships with external firms such as the FSCS and Financial Ombudsman Service. • Outbound calls, contacting client to obtain missing information relevant to our clients claim. • Inbound telephone queries from clients. • Performing a number of ad hoc duties, such as general administration, filing of clients sensitive data/confidential documents and updating clients on status of claims. Show less

Manchester, United Kingdom

• Logging all inbound calls and emails on a daily basis from customers and field based staff using an in-house support application.• Resolving 1st line issues which can relate to general queries or software errors across all club systems products.• Resolving more complex technical issues within the 2nd line department, this may involve investigating system errors caused by the databases used by the products (MS Access/MySQL)• Working in conjunction with the development department to… Show more • Logging all inbound calls and emails on a daily basis from customers and field based staff using an in-house support application.• Resolving 1st line issues which can relate to general queries or software errors across all club systems products.• Resolving more complex technical issues within the 2nd line department, this may involve investigating system errors caused by the databases used by the products (MS Access/MySQL)• Working in conjunction with the development department to help resolve 2nd line issues.• Gathering relevant information on consumer needs which is passed to development for future updates.• Mentoring new staff members, this includes product training and shadowing. Show less