VICNA is a successfully growing nursing agency in Australia and is run by highly qualified, experienced nurses and health care staff. Providing satisfaction and peace of mind to both our clients and nurses is our priority. We are a nursing agency with a difference. It’s the small things we do differently that make big differences when it comes to job satisfaction for our nurses leading to excellent service delivery to our clients.

Installations licensed operating system and other software by University, Basic Hardware for PC and laptop, trouble shooting of advance technical issues, network and internet installation and connection.

Job Description: - Providing result oriented output to the end user.- Formatting the laptop using the licensed Operating System provided by Imam University.- Creating quote or request for any spare parts if need to replace a specific hardware part of the unit- Creating quote for activating the installed OS and Microsoft Office of the unit. - Making sure that the unit is working fine, all drivers completed, office and OS activated, work shop form completed and uploading to… Show more Job Description: - Providing result oriented output to the end user.- Formatting the laptop using the licensed Operating System provided by Imam University.- Creating quote or request for any spare parts if need to replace a specific hardware part of the unit- Creating quote for activating the installed OS and Microsoft Office of the unit. - Making sure that the unit is working fine, all drivers completed, office and OS activated, work shop form completed and uploading to HPSM Show less

PRINCIPAL ACTIVITIES/DUTIES/RESPONSIBILITIES: Ensuring the right service level for customers, working with our Software solutions. Telephone communication with technical people at the customer site, having problems with the software solution Delivering remote support by dialing in into the customer’s systems Follow the process to follow-up and register the support activities.  Having the overview of support issues. Follow the internal processes to get the software… Show more PRINCIPAL ACTIVITIES/DUTIES/RESPONSIBILITIES: Ensuring the right service level for customers, working with our Software solutions. Telephone communication with technical people at the customer site, having problems with the software solution Delivering remote support by dialing in into the customer’s systems Follow the process to follow-up and register the support activities.  Having the overview of support issues. Follow the internal processes to get the software solutions projects in the after support system (hand-over process). Monthly activity reporting. Evaluate the service level agreements with sales/project mgrs for each global strategic account. Is responsible for implementing and supporting the infrastructure for the technical support activity that satisfies contractual terms with customers Is responsible for deployment, improvement and actual usage of technical support procedures, according to the company policy and quality procedures Together with the Presales/Solutions team build the system to have a 24/7 guaranteed service system in place, and collaborating with other regions. Providing result oriented output to the end user. Formatting the laptop using the licensed Operating System provided by Imam University. HP SERVICE MANAGER (HPSM) by Sun Microsystems Inc. is our main tool for creating / managing job orders or tickets. Creating quote for activating the installed OS and Microsoft Office of the unit.  Making sure that the unit is working fine, all drivers completed, office and OS activated, work shop form completed and uploading to HPSM Creating Monthly and Yearly report for the whole team. Starting 2015-2018 I am the one who’s extracting the file and create report that will manage the performance rate and description of our team. Show less

LENOVO - Hardware SupportJob Description: • Taking incoming calls from customers of Lenovo across United States• Troubleshooting technical inquiries regarding the product and services we offered• Remotely accessing the end-user’s PC or device just to provide excellent customer service• Provides advanced support to end-users for PC hardware, operating systems, software applications, peripherals, Installations and device imaging.• Provides advanced degree of technical… Show more LENOVO - Hardware SupportJob Description: • Taking incoming calls from customers of Lenovo across United States• Troubleshooting technical inquiries regarding the product and services we offered• Remotely accessing the end-user’s PC or device just to provide excellent customer service• Provides advanced support to end-users for PC hardware, operating systems, software applications, peripherals, Installations and device imaging.• Provides advanced degree of technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.• Able to reach the Key Performance Indicator with above average score cards when it comes to: AHT, Quality Assurance Calls, Transfer Rates, Attendance Show less

• Taking incoming calls from customers of Lenovo across United States• Troubleshooting technical inquiries regarding the product and services we offered• Remotely accessing the end-user’s PC or device just to provide excellent customer service• Provides advanced support to end-users for PC hardware, operating systems, software applications, peripherals, Installations and device imaging.• Provides advanced degree of technical support to customers on operational or maintenance… Show more • Taking incoming calls from customers of Lenovo across United States• Troubleshooting technical inquiries regarding the product and services we offered• Remotely accessing the end-user’s PC or device just to provide excellent customer service• Provides advanced support to end-users for PC hardware, operating systems, software applications, peripherals, Installations and device imaging.• Provides advanced degree of technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.• Able to reach the Key Performance Indicator with above average score cards when it comes to: AHT, Quality Assurance Calls, Transfer Rates, Attendance Show less

COMCAST - Triple play + Home Security• Receiving calls from Tier I agents and will escalate and provide excellent customer experience to the end users.• Provides technical support to system users and customer support staff.• Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions.• Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. • Provides… Show more COMCAST - Triple play + Home Security• Receiving calls from Tier I agents and will escalate and provide excellent customer experience to the end users.• Provides technical support to system users and customer support staff.• Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions.• Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. • Provides advanced degree of technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.• Able to reach the Key Performance Indicator with above average score cards when it comes to: AHT, Quality Assurance Calls, Transfer Rates, Attendance• Real Time Analyst / Workforce / Call queues monitoring and scheduling Show less

LG - United States Home Appliances• Receiving calls from Tier I agents and will escalate and provide excellent customer experience to the end users.• Provides advanced support to end-users for their Home appliances and will remotely diagnosed their issue using the Smart Diagnosis Application that is embedded in their appliances. End user will download the application through their mobile phones and will transfer the result in our system. • Provides advanced degree of technical… Show more LG - United States Home Appliances• Receiving calls from Tier I agents and will escalate and provide excellent customer experience to the end users.• Provides advanced support to end-users for their Home appliances and will remotely diagnosed their issue using the Smart Diagnosis Application that is embedded in their appliances. End user will download the application through their mobile phones and will transfer the result in our system. • Provides advanced degree of technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.• Able to reach the Key Performance Indicator with above average score cards when it comes to: AHT, Quality Assurance Calls, Transfer Rates, Attendance Show less

CLEARWIRE SUPPORT : Handling customer's account information and providing excellent customer service with their internet, TV, cable, and phone issues.