Volunteering at Habitat for Humanity

Manage multiple voice and data cabling projects for national accounts to time and budget, including preparation of work orders, selecting subcontractors, ordering equipment, determining installation timelines, and invoicing. Provide customer service over the telephone to resolve problems and /or address concerns.Ensure customer satisfaction, quality of service and timeliness of delivery.Log and track to resolution projects and customer issues, using ACCPAC accounting and customer relations management software

Founded successful cabling infrastructure installation company.Managed all phases of company startup and development, including sales and marketing, cost analysis and accounting, materials purchasing, and subcontractor hiring. Gained a reputation for project quality and efficiency; developed comfortable client relationships, while continually generating new business. Provided connectivity for voice and data systems including; Local Area Network (LAN), Wide Area Network (WAN), video, and wireless data applications. Implemented infrastructure in a variety of settings using in-house employees and contractors.Conducted site surveys, with meticulous attention to the client's current and future needs.

Supervised installers and engineers in phone and network installation projects.Received and processed service requests to meet client's needs.Assisted sales department on design issues, cost analyses, and delivery of services.Developed training program for all company technicians; evaluated the company's current and future needs and geared training to meet these goals.