James Clary Email & Phone Number

Niagara Falls, Ny, Us

James Clary is an accomplished executive with a proven track record in managing services for electronic health records systems. As Vice President of Support Services, James is primarily responsible for overseeing the support operations of Harris Ambulatory Specialized Products.James leads a team of support professionals and works closely with other senior executives to develop and implement strategies to improve the overall customer experience. He has several financial responsibilities, including forecasting, budgeting, cost of goods sold (COGS) management, financial reporting, pricing strategies, contract management, and ROI analysis.In addition to his financial responsibilities, James is responsible for developing and implementing strategies to improve the efficiency and effectiveness of support services. He ensures that support services are delivered within budget and aligned with market trends, product features, and services offered. James regularly analyzes the ROI of support to identify areas for improvement and provide recommendations accordingly.Overall, James Clary is a results-driven executive committed to delivering exceptional customer service and driving the success of electronic health product lines through strategic product development and superior customer support.

Niagara Falls, Ny, Us

The VP of Chronic Care Services assists with the growth and ongoing operational success of the Harris Healthcare business initiatives, leads collaborative efforts with healthcare partners on strategic and operational issues, and provides oversight and guidance to departmental operations such as Human Resources, Credentialing, and Compliance. James works regularly with the Harris Healthcare leadership team, clinical practice administrators, physicians and customers to build relationships, monitor performance, improve processes, solve problems, and capitalize on opportunities to strengthen the company.

Niagara Falls, Ny, Us

The Director of Clinical Development and Professional Services for Gateway Medical Management Systems (GEMMS) which is a business unit of the Harris Healthcare vertical. In this role I focus my efforts on the company’s B2B advancement of digital health technologies, overseeing teams of professionals charged with application development, deployment, integration, interoperability, Federal quality payment programs, and training. In the role of PS director I deal with optimizing company growth and overall efficiency of the services offered.

Analyzes the scope of the product area and made decisions about the actions needed on how to proceed to realize the outcomes outlined in the product strategy. Conducted analysis for new initiatives; gathered information, end user feedback and experiments to reduce uncertainty. Identified product gaps and defined requirements to fill these product gaps

Conceptualize product enhancements to meet government regulations and to create better workflows. Became the subject matter expert for Meaningful Use Stage 1 & 2, and PQRS. Presented PQRI and proposed design changes at the GEMMS national user group conference. Designed the implementation protocols, check lists, and quality matrixes for the clinical roll-out of Meaningful Use.Created multi-release product roadmaps and communicated internally, the stages and timelines for various work. Determined whether experiments were needed to determine clinical market fit and utilization. Worked with the leadership to prioritize problems or themes to reach the outcomes. Worked with the implementation team to identify and understand the user problems and requirements. Works with the developers and designers to build a product that meets the expected outcomes and market needs. Works with both UX and Development to understand design or technology implications in solution ideas. Communicated requirements and constraints and facilitated the team in brainstorming to figure out how to best satisfy needs from the customer and the business. Works with the product leadership to recommend the best course of action to achieve intents. Verifies and provides feedback on requirements as delivered to ensure they are solving business problems. Gains alignment from multiple stakeholders; recognize the need for alignment

As a clinician at GEMMS, provided a far-reaching impact on healthcare around the country. Used my clinical experience and knowledge of GEMMS software to demonstrate various workflows and functionality to current and prospective customers. Helped decision makers understand how GEMMS can improve the delivery of efficient, high-quality, and personalized cardiovascular patient care. Lead initiatives from inception to execution, working closely with other senior leadership as part of a close-knit team. Was a trusted advisor to other clinicians within the GEMMS community to help them optimize their use of our software. Additionally, helped shape the future of our software by providing ongoing clinical input to our R&D efforts.

Prioritized and managed features that delivered high-leverage value and intuitive customer experiences. Managed a team and effectively coordinated with stakeholders across the organization to deliver features/projects/products. Maintain expected standards across the team for product specifications, backlog health, and consumable user stories.Articulated GEMMS value to potential prospects via various outlets, including phone, conference events, online and in-person. Built effective outreach strategies, leveraging Marketing programs such as events and webinars and utilize content to engage prospects. Partnered with Sales Executives in assessing effectiveness of outreach strategy. Established initial relationships with selected prospects to qualify opportunity and initiate handoff to the Sales Executive team.

Used clinical expertise to help guide the evolution of our clinical software, and help clinicians focus on high-quality, personalized patient care. Became an expert advisor to the members of GEMMS Application Services team and helped organizations around the country use our software to improve their care processes. Analyzed client needs, created clinical workflows, developed strategies tailored to each organization, and provided guidance throughout the project. As part of the clinical informatics team to developed system content and conduct software demonstrations for current and prospective customers. Also partnered with independent cardiology practices as a clinical liaison to help them accomplish their physician and nursing informatics goals.

Clinical DevOps Specialists on our Development Team, helped shape the future of GEMMS Clinical application by designing, deploying, testing, automating, and evaluating our Clinical Platform. Created and collaborated on automation to analyze, maintain, and evolve our complex application while working across multiple teams on training and adoption of processes and tools. Worked collaboratively with experts in a variety of knowledge areas to develop and maintain a robust, reliable, high-performance application for some of the largest private cardiovascular organizations in the country.

Developed, mapped, and assigned standardized clinical terminology sets to relevant objects of the electronic medical record. Facilitated the client go-live experience at assigned locations and served as the go-to expert for the client for matters related to GEMMS ONE. Leveraged sound judgement and influencing skills to ensure clients used GEMMS ONE according to best practices and client-specific workflows. Delivered onsite classroom-style training sessions and ad hoc one-on-one trainings in support of project goals. Delivered remote go live support and individualized provider coaching to optimize workflows. Executed contracted training engagements with all corresponding deliverables, including content preparation and review. Managed the dynamics of a heavy travel role by utilizing company and client resources responsibly and independently managing booking, changing, or canceled travel plans. Traveled within the US for extended periods of time to meet project requirements

Provided weekend clinical support for respiratory and critical care patients. Conducted weekend rounding for select physicians of the practice which included taking patients’ medical histories and physical exams to identify possible causes for symptoms. Educated patients about their conditions and how to manage them for optimal health

Provided comprehensive direct patient care services in cardiology to patients who were hospitalized. Conducted patient medical history and physical exams to identify possible causes for symptoms, and utilized medical knowledge of disease processes, symptoms, and treatment options to interpret test results and provide diagnoses. Delivered ongoing care for patients with chronic heart conditions such as hypertension, heart failure, and coronary artery disease, and provided education to patients on how to manage their conditions for optimal health. Offered care for patients who had experienced heart trauma or had undergone heart surgery, including postoperative care. Maintained regular communication with other healthcare providers, such as surgeons, cardiologists, and nurses, to discuss patient status and develop effective treatment plans.

Delivered direct patient care services in the field of cardiology. Conducted daily patient rounds, analyzed and interpreted diagnostic test results, and formulated effective treatment plans that included medication changes and diagnostic testing. Responded to life-threatening emergencies promptly and provided patient and family education to facilitate a smooth and informed recovery process.

Office and Hospital based physician assistant provided patient care services in cardiology.Contributed to the successful implementation of an office-based pacemaker and ICD services program that monitored the health of 500 patients with device implants. Created procedural and operational manuals for the Transtelephonic Monitoring clinic, and assisted in pacemaker interrogation and parameter manipulation to ensure efficient and accurate patient care.

Master Of Science In Health Informatics, Medical Informatics

Bachelor'S Degree, Bachelor Of Science In Physician Assistant Studies

Bachelor'S Degree, Bachelor Of Science In Biology Emphasis In Pre-Medicine