James Close Email & Phone Number

Winooski, Vermont

Provide excellent customer service to customers and thorough support to service technicians via phone calls and emails.Input data from customers into company database and verified info for accuracy.Triage customers' calls based on severity of issues and dispatch service technicians accordingly.Successfully direct preventive maintenance program for service technicians from inception to completion, strategically allocating resources to meet customers' needs and deadlines.

Williston, Vermont

Promoted to leadership role accountable for opening daily work orders, evaluating processes, partnering with senior management to create new processes as needed, and mentoring junior dispatchers. Routine duties include:Received orders and requests from customers via phone, email and fax.Manually entered data into a centralized database and confirmed for correctness.Proactively communicated all emergencies and delays to customers, supervisors, and field staff to minimize delays.Acted as a liaison between carriers and customers.Monitored shipments to guarantee on-time delivery.Received, warehoused, and shipped electronic parts in 3,000 square foot stockroom.Administered weekly cycle counts and monthly inventories of electronic parts and reconciled discrepancies.Excelled in previous roles in the Meat/Seafood Department at Hannaford Food and Drug in S. Burlington, VT (1998 to 2003), Mobile Electronics Associate at Circuit City in Williston, VT (1997 to 1998), and Retail Associate at Lantman's Market in Hinesburg, VT (1988 to 1997).