James Cloud Email & Phone Number

Responsible for the oversight and management of the Information Technology Division for Human Services. Facilitates and coordinate IT related projects, advise Management on IT concepts and systems and implement processes to maximize efficiency of available technology. Perform and oversee routine to difficult installations of personal computer and networking equipment as well as serve as departmental liaison for city/state systems.

Oversight of Information Technology Department in an agency of over 350 users as well as network servers, switches and routers.

Serve as team member and back up supervisor for the Information Technology unit responsible for systems support for 300+ workstations.Install, configure and administer network infrastructure in a Microsoft environment. Troubleshoot and resolve hardware and software issues related to network equipment as well as workstations, network and stand-alone printers. Perform network security, control user permissions over the network and provide backup to the IT security officer. Work closely… Show more Serve as team member and back up supervisor for the Information Technology unit responsible for systems support for 300+ workstations.Install, configure and administer network infrastructure in a Microsoft environment. Troubleshoot and resolve hardware and software issues related to network equipment as well as workstations, network and stand-alone printers. Perform network security, control user permissions over the network and provide backup to the IT security officer. Work closely with city and state (general IT and Program specific) staff to implement new and/or upgrade existing systems as well as systems troubleshooting. Participate in the project management process for agency. Design and maintain agency internet and intranet (www.nnlocal.com/human-services and www.nngov.com/human-services. Chosen to serve as member of the WINN High Performing Organization team which promotes new concepts throughout the city. Show less

Managed all daily operations for the case initiation unit. Monitored and adjusted work assignments to ensure efficiency throughout the unit. Trained staff on agency systems, case initiation process as well as set and monitored performance standards. Assumed the role of Network Administrator/PC technician and often consulted with state IT staff to resolve Desktop and network related issues.

Imagery and geo Political analyst for the Central/South American Intelligence branch. Carried total responsibility for the collection, analysis, and dissemination of sensitive intelligence data as well as the supervision of two imagery interpretations teams (military and civilian). Researched, coordinated and resolved intelligence issues to include frequent consultations with various government agencies, the use of available data systems, and available manual resources. Routinely reviewed and… Show more Imagery and geo Political analyst for the Central/South American Intelligence branch. Carried total responsibility for the collection, analysis, and dissemination of sensitive intelligence data as well as the supervision of two imagery interpretations teams (military and civilian). Researched, coordinated and resolved intelligence issues to include frequent consultations with various government agencies, the use of available data systems, and available manual resources. Routinely reviewed and updated Essential Elements of Information for targeted installations within the area of responsibility to establish imagery collection requirements. Frequently represented the division in conferences concerning contingency operations, imagery collection management and new systems implementation. Presented intelligence briefings to CINCLant and associated staff. Show less

of imagery exploitation team responsible for daily imagery analysis and reporting in support of the Atlantic Fleet operational forces. Reviewed and validated intelligence reports prior to their dissemination to the intelligence community. Served as an original member of a team responsible for tracking and reporting vessels, facilities and transshipment points in support of the Navy’s counternarcotics effort.

Gathered intelligence data from multiple sources to create Imagery derived products. Conducted detailed imagery analysis of facilities within the area of responsibility using targeting and photogrammetric methods to ensure the accuracy of intelligence packages.

Windows Server/Active Directory

Windows 2003 Server and Active Directory Rockville, MD

Imagery Analysis

Numerous courses and training related to Naval Intelligence …Continued…