James Cloud
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James Cloud Email & Phone Number

Director, Hybrid Cloud and Service Management at Burwood Group
Location: Chicago, Illinois, United States 9 work roles 1 school
1 work email found @burwood.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email

Work email j****@burwood.com
LinkedIn Profile matched
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Current company
Burwood Group
Role
Director, Hybrid Cloud and Service Management
Location
Chicago, Illinois, United States
Company size
231 employees

Who is James Cloud? Overview

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Quick answer

James Cloud is listed as Director, Hybrid Cloud and Service Management at Burwood Group, a with 231 employees, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at burwood.com and a matched LinkedIn profile for James Cloud.

James Cloud previously worked as Senior Client Success Manager at Burwood Group and Enterprise Operations Manager at Burwood Group. James Cloud holds Bachelor Of Science - Bs, Computer Software Engineering from University Of Illinois Chicago.

Company email context

Email format at Burwood Group

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{first_initial}{last}@burwood.com
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AeroLeads found 1 current-domain work email signal for James Cloud. Compare company email patterns before reaching out.

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Profile bio

About James Cloud

When I pivoted careers in 2020, from hospitality/restaurant management to IT, I was both nervous and excited to start anew. Much like I have all of my life, when faced with a challenge, I rolled up my sleeves and got to work. I started taking online Python courses, functioned as a NOC Analyst at a reputable lawfirm learning about network monitoring and administration, and found a full time position as an Associate Operations Engineer with my current company, Burwood Group. While working in the Operations Center, an opportunity was presented where I could bridge the gap between my previous 12 years in customer service and my new found passion for technology in the form of a Client Success Manager.Having never been one to dip a toe or two, I dove in head first. I found a mechanism to channel my passion for problem solving and develop a delivery model that focuses on the client experience. My attention to detail and analytical mind, honed from years of learning to quickly adapt at a moment's notice, has proven to enhance my ability to convey effective solutions and assist in managing and organizing projects for both my clients and my organization.Having been promoted to Senior Client Success Manager, I've been tasked with cultivating and developing a team that fulfills the vision of a client-focused and personalized experience. I love what I do and the opportunity to immerse myself in problems and projects to continue growing my own knowledge-base while constructing and delivering satisfactory results to my clients.

Current workplace

James Cloud's current company

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Burwood Group
Burwood Group
Director, Hybrid Cloud and Service Management
Chicago, IL, US
Website
burwood.com
Employees
231
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9 roles

James Cloud work experience

A career timeline built from the work history available for this profile.

Director, Hybrid Cloud And Service Management

Burwood Group

Chicago, Il, Us

Enterprise Operations Manager

Burwood Group

Oak Brook, Illinois, Us

Senior Client Success Manager

Burwood Group

Oak Brook, Illinois, Us

Oct 2023 - Dec 2024

Client Success Manager

Burwood Group

Oak Brook, Illinois, Us

Sep 2022 - Oct 2023

Associate Operations Engineer

Burwood Group

Oak Brook, Illinois, Us

• Patching as a Service (Security and QA)• Tier one troubleshooting incidents through resolution in accordance with specified SLAs• Network, environment, infrastructure, and unified communications monitoring and upkeep• Active Directory administration using AzureAD• Preparing and implementing firmware upgrades on a variety of Cisco and HP devices• NAT Rule/IP whitelisting in FirePower• Scheduling and implementing changes to client environments• Effectively communicating with customers, vendors, and external support teams to deliver solutions• Documenting processes in ServiceNow based on SOP’s and knowledge base articles

Mar 2022 - Sep 2022

Noc Intern

Sidley Austin Llp

Chicago, Illinois, Us

 Assisted in 2012 to 2019 SCOM configuration and migration Assisted Security team in SMBv1 disablement project Monthly patch validation and installation Server and storage upkeep, maintenance, monitoring, and decommissioning Active Directory and file share administration via ARS Monitor status and performance of company infrastructure and networks Level one troubleshooting incidents and problems. Escalate major incidents to respective departments and maintain communication to resolution  Coordinate with vendors and internal/external technical support teams  Correspond with other teams during tests/updates to prevent disruption of service  Document processes in ServiceNow based on created SOP’s and knowledge based articles

Aug 2021 - Mar 2022

Bar Manager

Lettuce Entertain You Restaurants

Chicago, Illinois, Us

 Oversaw daily operations and scheduling  Hired and trained new staff  Negotiated pricing with vendors  Handled inventory and budgeting for food and liquor  Revamped tip-out procedure and created new programs to incentivize staff  Participated in monthly P&L and weekly meetings discussing the direction/future of the restaurant  Participated in special event planning

Mar 2019 - Mar 2020

General Manager

Sliderz/Hank & Harry'S Deli

 Built and designed menus, training manuals, and developed concept  Hired and trained all staff for two locations  Oversaw operations, inventory, ordering, and scheduling of two locations  Negotiated contracts with vendors  Worked closely with owners and Director of Operations to develop vision and direction for the company

Jul 2016 - Sep 2017
Team & coworkers

Colleagues at Burwood Group

Other employees you can reach at burwood.com. View company contacts for 231 employees →

JL Jessica Lindsey Jessica Lindsey Colleague at Burwood GroupGreater Chicago Area, United States View → JT Jared Trouth Jared Trouth Colleague at Burwood GroupBloomington, Illinois, United States View → RP Rachelle Pacholski Rachelle Pacholski Colleague at Burwood GroupCharlotte, North Carolina, United States View → MB Martin Benitez Martin Benitez Colleague at Burwood GroupBuena Park, California, United States View → JD James Dickinson James Dickinson Colleague at Burwood GroupGreater Philadelphia, United States View → CW Clint Watkins Clint Watkins Colleague at Burwood GroupKeller, Texas, United States View → DK Dan Kennedy Dan Kennedy Colleague at Burwood GroupWaterloo, Illinois, United States View → WW Wes Watkins Wes Watkins Colleague at Burwood GroupGreater Chicago Area, United States View → M( Michael (Theo) Stafford Michael (Theo) Stafford Colleague at Burwood GroupSan Diego, California, United States View → MD Michael Doyle Michael Doyle Colleague at Burwood GroupDavis, California, United States View →
1 education record

James Cloud education

  • University Of Illinois Chicago
    University Of Illinois Chicago
    Computer Software Engineering
FAQ

Frequently asked questions about James Cloud

Quick answers generated from the profile data available on this page.

What company does James Cloud work for?

James Cloud works for Burwood Group.

What is James Cloud's role at Burwood Group?

James Cloud is listed as Director, Hybrid Cloud and Service Management at Burwood Group.

What is James Cloud's email address?

AeroLeads has found 1 work email signal at @burwood.com for James Cloud at Burwood Group.

Where is James Cloud based?

James Cloud is based in Chicago, Illinois, United States while working with Burwood Group.

What companies has James Cloud worked for?

James Cloud has worked for Burwood Group, Sidley Austin Llp, Lettuce Entertain You Restaurants, and Sliderz/Hank & Harry'S Deli.

Who are James Cloud's colleagues at Burwood Group?

James Cloud's colleagues at Burwood Group include Jessica Lindsey, Jared Trouth, Rachelle Pacholski, Martin Benitez, and James Dickinson.

How can I contact James Cloud?

You can use AeroLeads to view verified contact signals for James Cloud at Burwood Group, including work email, phone, and LinkedIn data when available.

What schools did James Cloud attend?

James Cloud holds Bachelor Of Science - Bs, Computer Software Engineering from University Of Illinois Chicago.

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