• Direct company-wide human resources function for 950+ employees and 40+ locations reporting directly to President & CEO, managing department of 15 employees, including HR, employee engagement, payroll finances, employment branding, and organizational training• Reduced voluntary turnover from 28% to 23%, annualized, by improving supervisory training, strengthening exit interviews, modernizing the performance review system, and implementing open town halls with senior leadership, ultimately forging a unique culture of collaboration, understanding, and accountability• Partnered with CEO to conceive and employ a new senior leadership structure through capacity-building training and new pay structures, which brought key positions into market rates, improved retention and engagement, and influenced company-wide performance• Managed a department of 15, which defined the company’s vision and values, inserting them into each aspect of the organization, improving the focus on client-centered work

• Orchestrated the successful expansion of employee count from 450 to 900+ at 25 new sites in approximately two years’ time, hiring many formerly unionized employees• Restructured HR to incorporate an organizational development department and prioritized employee relations underneath it to ensure business-aligned employee relations• Drastically enhanced HR’s image by fostering collaborative relationships with all levels of management and introducing metrics analysis, promoting transparency• Directed the successful implementation of a comprehensive ADP HRIS solution that includes recruitment, payroll, human resources, benefits, and on-boarding• Reclassified employee’s compensation classifications, saving +$50k each year, and decreasing worker’s compensation claims across the organization• Revitalized administrative infrastructure through authorship of a modern employee handbook, simplification of titles and composition of 140+ job descriptions• Successfully integrated payroll, volunteer services and clinical training functions into HR, leveraging knowledge and processes to eliminate redundancies and improve efficiency• Reduced median open position aging from 90+ days to less than 30 days on a monthly basis by improving partnerships with recruiters and schools, analyzing new metrics and setting high, yet obtainable goals

• Developed managerial capacity by providing guidance and insight to more 1,500+ employees in 40+ unique locations, including 500 employees in the main corporate office• Provided expert oversight and direction to all employee relations, strategic people-related decisions, and organizational culture concerns in the Greater Los Angeles region• Appointed subject matter expert for HR best practices, particularly state-specific questions and go-to individual for special projects, delicate situations, and confidential investigations• Collaborated with managers and executives to establish more efficient and engaging work environment, while authoring employee handbooks for two companies under same umbrella• Represented the organization during Unemployment, EEO, and Wage Commissioner hearings, attaining a 70% success rate for Unemployment hearings

• Managed entire human resource and payroll functions, in addition to all staffing, compensation, and employee relations• Directed reorganization and restructure of new HR Department startup ensuring compliance of operations with all California wage and human resource regulations• Strategically planned, developed, and implemented leadership development program, expanding the bench of future internal managers• Handled all California-related human resources compliance and payroll concerns as the corporate advisor of the company• Developed and implemented a performance-based compensation program using of bonuses and incentives