Responsible for the project support and ongoing support of our client portfolio- Planning and designing solutions to meet the client requirements based on outcomes, including on-site introductions and detailed client assessments.- Managing and configuring company computer infrastructure, including servers and endpoints.- Supporting and rolling out software across the enterprise, front and back-end including server (cloud and physical), ensuring client change control processes are followed and rollback planning in place.- 2nd / 3rd Line support across the client portfolio.- Using Office 365 Business portals to manage and deploy office suite, including Intune, MDE and DLP support.- Developing PowerShell scripts to automate the remote deployment and management of O365 and Windows device rollout and configuration including MSI.- Monitoring and analysis for vulnerabilities and system patch management across multiple client estates.- Implementation and support of remote working systems.- Design and implementation of PowerBI dashboards to combine, present, analyse and report on multiple data sources via API.- Design, development and administration of databases (SQL, My-SQL, Access).- Website build, design and support including Storefront implementation.- Application development in both VB and .NET, such as a Cyber Essentials agent/application to report and remedy potential issues and ensure clients are compliant. This includes integration with Atera RMM for reporting and data analysis.- Cyber Essentials compliance implementation and support.

Engaged in a cybersecurity acceleration initiative to deploy a suite of software on a global scale- Contract / major project taken on under / with Auxilium Curo.- Liaising with more than 250 operating companies utilising a diverse range of technology and standards world-wide to strategise and deploy cyber security tooling, test and validate.- Deployment of Countercept, Sophos, MDE and Qualys to over 160,000 devices across Windows, Apple and Linux, including the creation of PowerShell scripts, batch files, tag generators and deployment guides.- Addressing deployment issues and orchestrating resolution in coordination with product support teams.- Development and upkeep of device asset data using Excel, PowerQuery, and PowerBI, aimed at validating deployment and tracking progress across 4 tooling consoles.- Architecting and employing Panaseer queries to collate data from an array of products and services.- Data analytics and reporting to produce comprehensive overviews and pre-emptively pinpoint potential challenges.- Holding progress, training and troubleshooting meetings with operating companies to assist and track deployment.

Managed all IT operations and provided ongoing business, client and staff support- Design and development of Access databases for calculating and reporting on CGT (capital gains tax).- Design and development of bespoke software applications written in Visual Basic .NET.- Implemented hardened build standards across the client and server estate.- Provisioned services across Multicloud environments (Azure, GCP and AWS).- Staff endpoint support for software and hardware across the business.- On-site network design, maintenance and administration.- Local Windows physical and virtual server administration.- JLM onboarding and offboarding. Full end to end O/S and Software lifecycle management- Integrated new tools and developed web applications to support the SaaS capability for specialised accounting products.- Implemented Remote worker support, including remote management and monitoring, VPN and remote access tools to allow my client to recruit nationally and ensure the company could operate during COVID.- Implemented SSO and MFA across all externally facing applications and on all clients.- Designed and Implemented Disaster recovery and worked with the business on the business continuity strategies, security policies and processes.

Provided day to day IT Support- Supported all front and back-office IT operation from Exchange to SQL, from Wintel server and desktop O/S to Apple desktop.- Development of bespoke software in VB6, designed to monitor, generate reports and issue alerts during the 48-hour soak testing period of XN POS touchscreen machines.- Testing electrical components and PCB’s, including fault finding.