James Cook

James Cook Email and Phone Number

Chief Operating Officer at Squeeze @ Squeeze
James Cook's Location
Salt Lake City Metropolitan Area, United States, United States
James Cook's Contact Details

James Cook personal email

n/a

James Cook phone numbers

About James Cook

Operations Executive with a passion for building exceptional teams.

James Cook's Current Company Details
Squeeze

Squeeze

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Chief Operating Officer at Squeeze
James Cook Work Experience Details
  • Squeeze
    Chief Operating Officer
    Squeeze Aug 2021 - Present
    Orem, Utah, Us
    Squeeze is the leader in Sales Experience (SX). We sit between marketing and sales and help brands to optimize their speed to lead, contact rates and conversion on leads. We squeeze more out of our client's lead spend, converting leads into additional net new prospects, which yields more closed deals for our partners. Our verticals include Home Services/Remodel, Personal Loans, Debt Settlement and Consolidation, Real Estate/Mortgage, Fintech, Healthcare, Insurance, Solar, and Technology.
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  • Squeeze
    Executive Vp Of Operations
    Squeeze Oct 2020 - Jul 2021
    Orem, Utah, Us
    View
  • E-Telequote Insurance Inc.
    Director
    E-Telequote Insurance Inc. Mar 2020 - Oct 2020
    Clearwater, Florida, Us
    e-TeleQuote provides no-cost consultations for Medicare-eligible individuals.We represent a number of carriers for Medicare Advantage plans, MedicareSupplemental Insurance (Medigap) plans, and Medicare Part D plans.
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  • Unitedhealthcare
    Vice President - Call Center Operations
    Unitedhealthcare Nov 2017 - Mar 2020
    Minnetonka, Mn, Us
    National MedTrans, a wholly owned subsidiary of UnitedHealthcare, manages a non-emergency transportation benefit for our clients (managed care payers and government agencies). NMT was founded in 2005 by transportation providers and a managed care consulting firm, who recognized the need for a comprehensive, technologically advanced platform to manage non-emergency medical transportation. Today, NMT's provider network encompasses more than 10,000 vehicles, all modes of transportation, and we coordinate millions of trips annually for our clients and their members.
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  • Metasource
    Senior Director Client Services, Contact Center
    Metasource Sep 2015 - Nov 2017
    Draper, Utah, Us
    MetaSource is a technology driven provider of Business Process Outsourcing (BPO) / Business Process Management (BPM) services integrated with Enterprise Content Management (ECM) / workflow solutions, Compliance/Audit services and customer experience processes to meet our clients' goals and objectives. We service a variety of industries for a national clientele through our global network of PCI Level 1 / Version 3 certified, SOC / AT 101 (formerly known as SAS70) and HIPAA compliant processing centers, employing over 1,000 employees worldwide.
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  • Dialog Direct
    Site Director
    Dialog Direct Sep 2013 - Jul 2015
    Highland Park, Michigan, Us
    Dialog Direct was a BPO / Contact Center Outsourcer (Has since been acquired by Qualfon) Led the American Fork site operations, overseeing the management team and the following functions: Client Services, Operations, HR, Recruiting, Training, as well as partnered with Quality and WFM.Managed key client relationships across sites, consistently meeting profitability and performance targets.Due to performance and overall success with programs, client demand increased, and I oversaw the expansion of the site from an initial 240 seats to 370 seats during the first year.On boarded seven new clients during a roughly one year stretch in 2013-2014, representing more than 250 new positions in the American Fork site.Company was recognized as a 2014 Inc. 5000 company, with a rank of 922.
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  • Dialog Direct
    Director, Ob Services
    Dialog Direct Jan 2010 - Sep 2013
    Highland Park, Michigan, Us
    Director of the Outbound Services business unit with responsibility for client satisfaction, client growth, operational performance, innovation, and financial performance.Cultivated and grew key client relationships and programs to achieve triple digit growth over the course of a 5 year periodBuilt a business unit that consistently met performance KPIs, and contributed greater than expected profit margin to the company's bottom line.Key contributor and leader during a 5 year stretch where we were recognized as a Utah Top 100 company (fasting growing companies for revenue growth).
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  • Dialog Direct
    Sr. Call Center Manager
    Dialog Direct Mar 2006 - Dec 2010
    Highland Park, Michigan, Us
    Senior operations leader with responsibility for Outbound programs as well as Inbound programs.Managed key client relationships, resulting in growth of programs. Growth led to opening of second site in Utah.Promoted to Director of OB services and Site Director - Provo
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  • Tlr, Inc.
    Call Center Manager / Marketing Manager
    Tlr, Inc. Nov 2002 - Mar 2006
    Built out a 35 Seat Inside Sales / Customer Service site for a Las Vegas based recycling company.Created sales processEstablished performance expectations and compensation structureHired and trained employeesLed the charge to rebrand service offering and redesign digital and online marketingEfforts resulted in program growth and increased market share
  • Infinium, Inc.
    Director Of Operations
    Infinium, Inc. Oct 2001 - Oct 2002
    Senior operations leader for an outbound sales floor - Coached and mentored supervisors, and other support personnel.Established and improved employee compensation structure, resulting in increase in salesCreated and ran incentives programOverhauled training and quality programs
  • Marketing Ally
    Center Manager
    Marketing Ally Nov 2000 - Oct 2001
    Led the Cedar City site operations, as well as managed key clients
  • Marketing Ally
    Account Manager
    Marketing Ally May 1999 - Oct 2000
    Responsible for Key client relationships for the company.Charged with maintaining and growing businessSuccessful doubled the size of the program, from $1.5MM to roughly $3 MM in annual revenuePrograms focused primarily on Outbound Lead Generation for Mortgage Companies

James Cook Skills

Leadership Call Centers Team Building Account Management Customer Satisfaction Customer Service Customer Experience Management Process Improvement Lead Generation Team Leadership Operations Management Strategic Planning Sales Management Call Center Crm Customer Retention Program Management Salesforce.com Start Ups Workforce Management Sales Leadership Development Employee Training Coaching Marketing Sales Process Customer Relationship Management Strategic Partnerships New Business Development Vendor Management Marketing Strategy Business Development Outsourcing Performance Management Microsoft Excel Time Management Team Management Project Management Cross Functional Team Leadership Budgets B2b Strategy Social Media Marketing Business Process Improvement Critical Thinking Customer Success Business Process Outsourcing Strategic Leadership Cx Training Recruiting Telecommunications Public Speaking

James Cook Education Details

  • Brigham Young University
    Brigham Young University
    And Related Support Services

Frequently Asked Questions about James Cook

What company does James Cook work for?

James Cook works for Squeeze

What is James Cook's role at the current company?

James Cook's current role is Chief Operating Officer at Squeeze.

What is James Cook's email address?

James Cook's email address is jc****@****rce.com

What is James Cook's direct phone number?

James Cook's direct phone number is +121582*****

What schools did James Cook attend?

James Cook attended Brigham Young University.

What are some of James Cook's interests?

James Cook has interest in Children.

What skills is James Cook known for?

James Cook has skills like Leadership, Call Centers, Team Building, Account Management, Customer Satisfaction, Customer Service, Customer Experience, Management, Process Improvement, Lead Generation, Team Leadership, Operations Management.

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