James Cooke Email and Phone Number
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A real go-getter with over 20 years of professional experience in software development and the financial services sector. A proven leader, managing and mentoring employees from development, testing, and operations with great success. A consummate problem solver with a passion for finding solutions and a zest for having fun; building strong rapport while driving all parties toward reaching their ultimate goals.
Shaw Systems Associates, Llc
View- Website:
- shawsystems.com
- Employees:
- 118
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Director Of Enterprise Command CenterShaw Systems Associates, Llc Jul 2024 - PresentRichmond, Virginia, United States● Managing multiple teams providing 24/7 support for P1 blockers on both licensed clients and those hosted in our SaaS environment.● Assumed accountability of Root Cause Analysis (RCA) workflow and successfully cleared all back-logged RCAs to get back in compliance with SLAs deliveries.● Leading efforts to evaluate and acquire enterprise level APM tools for enhancing all system monitoring and establishing KPIs for our hosted VMs.● Ownership of PagerDuty systems responsible for ensuring 24/7 on-call coverage is maintained for all teams and levels.● Successfully executes Issue Manager role ensuring all communication and resource management is handled appropriately during all P1 blocker calls.
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Principal SreShaw Systems Associates, Llc Feb 2024 - Jul 2024Richmond, Virginia, United States● Managing multiple teams providing 24/7 support for P1 blockers on both licensed clients and those hosted in our SaaS environment.● Assumed accountability of Root Cause Analysis (RCA) workflow and successfully cleared all back-logged RCAs to get back in compliance with SLAs deliveries.● Leading efforts to evaluate and acquire enterprise level APM tools for enhancing all system monitoring and establishing KPIs for our hosted VMs.● Ownership of PagerDuty systems responsible for ensuring 24/7 on-call coverage is maintained for all teams and levels.● Successfully executes Issue Manager role ensuring all communication and resource management is handled appropriately during all P1 blocker calls.
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Senior Manager Client SupportShaw Systems Associates, Llc Feb 2022 - Jan 2024Richmond, Virginia, United States● Managed a team of support analysts, overseeing client support for Loan Servicing, Line of Credit, Recovery and Collections, and Dealer Floor Plan products within the Spectrum application.● Ensured timely resolution of client tickets, maintaining SLAs and client communication.● Provided mentorship and training to support analysts, ensuring high-quality support.● Collaborated with clients to resolve complex issues and utilized strong SQL and application knowledge for solutions.● Functioned as an SME and escalation point for many priority issues.● Assumed Product Owner role over newly formed Emergency Response team.
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Product OwnerShaw Systems Associates, Llc Sep 2020 - Feb 2022Richmond, Virginia, United States● Led Agile teams through the development and release process, while also providing support on client critical issues both internally and externally.● Managed development team backlog ensuring all objectives were met at both the sprint and program level.● Participated in company-wide product strategy initiatives and drove feature requirements and roadmap objectives.
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Lead Technical Business Systems AnalystShaw Systems Associates, Llc May 2016 - Sep 2020Richmond, Virginia, United States● Utilized strong SQL skills for in-depth analysis and issue resolution.● Created customized solutions for clients using various technologies for both short and long term fixes.● Served as the level 3 escalation point for overnight batch processing issues.● Functioned as the subject matter expert on technical and business topics.
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Senior Client Engagement SpecialistShaw Systems Associates, Inc. May 2005 - May 2016Richmond, Virginia Area● Managed new client project implementations, including discovery, requirements gathering, and configuration.● Team leader of both QA and development resources.● Provided second and third-level support and interfaced with third-party vendors.● Led the design and development of more efficient installation processes.● Managed the Quality Assurance team, expanding the use of more automated testing tools.
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Quality Assurance AnalystInternational Finance Corp Aug 2002 - May 2005Washington D.C. Metro Area· Integral member of the Quality Assurance team at the International Finance Corporation· Lead meetings with developers, sponsors, and client services to monitor the status of all updates to the system· Responsible for all functional and data testing of multiple applications and infrastructure packages· Administration of defect tracking tool, JIRA, and management of all defects within· Write Functional test cases based off the Use Case documentation· Interface with the sponsors and users to gather new and updated requirements· Involved in design sessions for new products, and updates to existing applications and processes· Primary escalation point for Level III support of main, web-based, business applications -
Desktop Support AnalystUs Interactive Jan 2000 - Jan 2001Washington D.C. Metro Area· Provided technical support 70+ employees including high-end development users· Technical support services included desktops, laptops, peripherals, servers, and telephone system· 24 hour on-call support for office technical emergencies· Organized local office computer inventory following corporate merger· Assisted with office relocation to new building, including moving servers and desktop workstations -
Help Desk AnalystAetna 1998 - 2000
James Cooke Skills
James Cooke Education Details
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Psychology -
Paul Vi High School -
St. Leo'S
Frequently Asked Questions about James Cooke
What company does James Cooke work for?
James Cooke works for Shaw Systems Associates, Llc
What is James Cooke's role at the current company?
James Cooke's current role is Director of Enterprise Command Center at Shaw Systems Associates.
What is James Cooke's email address?
James Cooke's email address is jc****@****ems.com
What is James Cooke's direct phone number?
James Cooke's direct phone number is (713) 782*****
What schools did James Cooke attend?
James Cooke attended Radford University, Paul Vi High School, St. Leo's.
What skills is James Cooke known for?
James Cooke has skills like Business Analysis, Agile Methodologies, Quality Assurance, Sdlc, Requirements Analysis, Systems Analysis, Testing, Sql, Software Documentation, Project Management, Software Development, Leadership.
Who are James Cooke's colleagues?
James Cooke's colleagues are Cyndy Stone, Gurunathanish Mohan, Ted Lloyd, Roy Shaw, Traci Northman-Kelly, Judith Shaw, Jenna Moffitt.
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James Cooke
Detroit Metropolitan Area1ameritech.net3 +170334XXXXX
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James Cooke
Professor Of Learning Health Sciences & Family Medicine, University Of Michigan Medical SchoolAnn Arbor, Mi2umich.edu, umich.edu -
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James Cooke
San Diego County, Ca5fulham.com, idatech.com, networkmediapartners.com, idatech.com, cambridgemedtech.com2 +132377XXXXX
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