As a member of the Enterprise Relationship Management Team, my colleagues and I provide a unique service to ensure that there is a seamless transition once the sales role is complete. Furthermore, it is fundamental that we continue to manage the client’s service level expectation throughout the term of the contract and work with them to achieve the anticipated return on investment from our solution. There is clear evidence that satisfied clients provide opportunities for new business within their organisation. As a result, Masternaut’s Senior Management Team encourage the Enterprise Relationship Managers to actively develop new business opportunities within existing accounts.My responsibility is to maintain the planning, managing and development of the full relationship between Masternaut and some of its largest and strategic clients based within the UK.

Tangoe Europe provides solutions and services to manage the complexities of a rapidly growing community of mobile users and their associated, spiralling costs. Headquartered in Milton Park Abingdon, the Tangoe Europe managed service provides objective management, cost control and insight into a company's complex mix of mobile devices, services and providers. As an Account Manager, my function is to understand a client’s key drivers, and manage its mobile phone fleet data, in order to make recommendations and present an implementable cost effective managed solution.Key Skills• Excellent verbal and interpersonal skills• Expert at adapting style and behaviour to meet the needs of the situation• Team management• Project management & Implementation • Expert at complex data analysis, using a variety of methods• Development and implementation of operational plans to deliver financial performance targets • Develop and implement internal and external processes• KPI Measuring of outside contracts/suppliers • Generate additional business through up-selling in the customer environment• Ad hoc reporting and billing data analysis, required for cost avoidance exercises• In depth product knowledge in order to understand a client’s requirements• Results orientated with impeccable standards around quality, service and presentation• Time management - ability to organise own work, achieve set goals, work to deadlines

an Automotive Fleet Management company specialising in high volume vehicle processing.Experience - 8 Years operations management, including workshop staff & facilities management, cost and operational revenue management, project management experience, financial & operational business analysisKey Skills:• Professional leadership and direction to the operations team to drive and deliver budgeted performance and strategy • Control of operations P&L and financial budgets, full accountability achievement of revenue targets• Creation and delivery of all key performance targets for the function and implemented appropriate corrective actions necessary for the achievement of targets• Delivery of service and quality obligations to customers within agreed lead times • Key member of the Company’s senior management team making a full and active contribution to the wider management of the business. • Analytical reporting & case study activities to establish trends in the business to increase operational efficiency of key business functions