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• Network engineer with CCNP Routing & Switching.• Multiple years of experience supporting datacenter network environment.• Experienced with triage, diagnosis, and repair of Apple computers and mobile devices.• Educational background in electrical engineering.• Professional background in large scale live audio production.• Enjoys a fast-paced and demanding workplace environment.• Excellent customer service skills.
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Senior Network Reliability EngineerApple Jan 2021 - PresentCupertino, California, Us• Tier3 on-call/escalation support for global datacenter network infrastructure.• Responsible for planning and executions of large-scale proactive projects and fleet alignment.• Coordination with customers for large-scale maintenance and outages. -
Datacenter Network Support EngineerApple Jul 2017 - Jan 2021Cupertino, California, Us• Worked with a wide variety of network platforms and manufacturers. • Responsible for Tier1/2 support for global datacenter network infrastructure.• Coordinated with other datacenter support teams to resolve high-priority network issues.
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Is&T Helpdesk Analyst/Problem CoordinatorApple Dec 2016 - Jul 2017Cupertino, California, Us• Performed technical support for internal employees in a cell-center setting• Responsible for engaging support personnel for a variety of technical issues• Responsible for followup and communication between support personnel and end-users• Managed response from support teams for high-priority incidents • Communicated relevant information to management during critical and high-visibility incidents
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Apple Certified Mac TechnicanApple Sep 2013 - Dec 2016Cupertino, California, Us• Responsible for delivering excellent customer experiences for technical support.• Performed technical triaging for Mac computer in a fast-paced time-sensitive environment.• Processed & performed repairs on Macs in a thorough and timely fashion.• Led a team to analyze and improve visual standards for repairs areas and processes.• Consistently delivered a high volume of support with exceptional customer service scores.
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Apple Certified Ios TechnicianApple Nov 2011 - Sep 2013Cupertino, California, Us• Responsible for delivering excellent customer experiences for technical support.• Performed technical triaging for mobile devices in a fast-paced time-sensitive environment.• Conducted software and usage training on a 1-to-1 basis with customers.
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Live Audio TechnicanFreelance Oct 2007 - Oct 2015• Performed setups of large-scale audio systems for various event production organizations.• Settings include concerts, houses of worship, banquets, recitals, and corporate settings.• Performed Front of House and Monitor mixing duties, as well as system setup, troubleshooting, tuning, equipment purchase, maintenance, stage managing, and logistical support
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Intern - Applied ElectromagneticsMitre May 2010 - Jan 2011Mclean, Va, Us• Performance testing and simulated Matlab analysis of radar system components and concepts. -
SupervisorChartwells Aug 2007 - Apr 2008Charlotte, Nc, Us• Supervised the general operation of the main dining hall on the WPI campus.• Responsible for managing crew, food production, and customer service, as well as closing duties. -
Shift ManagerMcdonalds Oct 2004 - Aug 2007Chicago, Illinois, Us• General crew responsibilities for two years, followed by a promotion to managerial operations.• Responsible for the continual operation of all aspects of the restaurant.• Duties included managing crew assignments, overseeing the kitchen, performing closing responsibilities in the evening, and counting/packaging daily monetary deposits.
James Corell Skills
James Corell Education Details
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Worcester Polytechnic InstituteElectrical And Computer Engineering
Frequently Asked Questions about James Corell
What company does James Corell work for?
James Corell works for Apple
What is James Corell's role at the current company?
James Corell's current role is Senior Network Reliability Engineer at Apple.
What is James Corell's email address?
James Corell's email address is jc****@****wpi.edu
What is James Corell's direct phone number?
James Corell's direct phone number is +197839*****
What schools did James Corell attend?
James Corell attended Worcester Polytechnic Institute.
What are some of James Corell's interests?
James Corell has interest in Science And Technology.
What skills is James Corell known for?
James Corell has skills like Microsoft Office, Technical Support, Customer Service, Leadership, Management, Retail, Os X, Hardware, Computer Hardware, Event Planning, Apple Certified, Apple Software.
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