James Crabtree Email & Phone Number

Austin, Texas, Us

Hanover, Md, Us

Contracted to LexisNexis Risk Solutions to lead and manage the disaster recovery data center infrastructure buildout and migration project, ensuring on-time completion of the transition from an on-premise infrastructure to a colocation facility.• Orchestrated the seamless migration of multiple application products, collaborating with storage engineers, system administrators, network engineers, application developers, and DBAs to ensure minimal disruption and timely completion.• Facilitated daily standup calls, promoting effective communication and collaboration among cross functional teams, and played a pivotal role in issue resolution.• Developed and organized sprint plans within Team Foundation Server to facilitate efficient setup and configuration of server environments for each application product team.• Collaborated in disaster recovery tests to validate the configuration and robustness of the environment.• Utilized JIRA to create server build tickets and support tickets, streamlining task management.• Tracked and resolved over 224 issues efficiently using SharePoint and Microsoft Teams.• Documented comprehensive support processes and responsibilities for the new data center.• Revised server diagrams to reflect the updated data center design by conducting audits of each application product.• Provided weekly progress reports to senior leadership, fostering transparency and accountability by sharing metrics, project status, achieved milestones, identified risks, current accomplishments, and upcoming tasks.• Implemented Go-Live processes and hardware decommissioning post-migration.• Tracked application bugs and impediments, assessing their impact on bankruptcy, liens, and judgments projects.

Houston, Texas, Us

Oversaw the planning and delivery of global projects for a $47.9B multinational pharmaceutical client while formulating solutions to improve business process efficiency, compliance, and the use of resources. • Led the project to analyze high volumes of server environments across the world. Defined solutions to meet business needs, advised, and managed migrations, relocations, consolidations, virtualizations, decommissions, and disposals. Gathered business requirements, designed project workflows/roadmaps that aligned with the voice of the customer, established/tracked milestones, prioritized activities, ensured full compliance with IT standards, and created/presented project reports. • Recognized for reducing the number of global servers by 2,011+ partnering with the expertise of multiple operation teams, including Unix, Linux, Windows, and VMWare, Data Center Ops, Database Ops, Engineering Ops, Network Ops, Appliance, and Application teams.• Trusted by the client to identify servers optimal for migrations and decommissions while ensuring continuous operations through the use internal inventory reports and the development of MS Excel spreadsheets/formulas to track the servers. • Met an aggressive project timeline, leading to high levels of customer satisfaction and value of the organizational partnership. • Captured a 24.6% reduction in power consumption at a datacenter, ultimately decreasing operating expenses by defining, isolating, and removing legacy hardware and under-utilized servers. • Coached and mentored a team of two on project management while serving as a positive leader, answering their questions, empowering each one to meet their goals, and communicating feedback. • Reported project statuses, risks, and activities to cross-functional teams (technical and non-technical) while partnering with each one throughout their programs.

Houston, Texas, Us

Managed multiple and concurrent projects throughout each stage of their lifecycles while promoting positive change, leading clients to embrace new/emerging technologies, and fostering loyal alliances with vendors, clients, and colleagues. • Directed a massive $10MM datacenter equipment relocation project in a single event with minimal downtime. • Led Superdome Server Deployment Projects while ensuring full client confidence and satisfaction.• Selected by numerous clients (Fortune 500 organizations and small-medium businesses/SMB) to serve as their primary project manager due to previous project performance. • Successfully managed 20+ active projects simultaneously throughout each lifecycle stage, from project planning to delivery and acceptance. - Aggregated and assessed project business requirements. - Formulated detailed action/project plans, established schedules, designed scopes, and set milestones.- Estimated resource needs and gathered/analyzed vendor pricing. - Calculated competitive pricing and prepared customized Statements of Work (SOW). - Initiated/managed projects and tracked progress through the use of automated tools, including Salesforce. • Established and strengthened partnerships with third-party vendors to coordinate the service activities/repairs of equipment (both HPE and third-party server/storage vendors) while capitalizing on manufacturer/vendor warranties. • Facilitated face-to-face meetings and roundtables with clients to share progress and collaboratively resolve emerging issues while traveling to their sites and serving as a valuable and knowledgeable representative of the organization.

Relocated, organized, and installed information technology (IT) equipment, electronics, and hardware (servers, desktops, laptops, and phones) for multiple organizations while traveling across the city and working autonomously. • Gained a reputation for professionalism, efficiency, and information technology knowledge, ultimately supporting the growth of the small-medium business (SMB).

Houston, Tx, Us

Supported software, system, network, and hardware implementations, migrations, updates, and restructures to enhance efficiency and productivity for a $55B multinational food product marketer/distributor. • Developed and restructured the SharePoint site to capture time savings and reduce data redundancy. Cleansed, standardized, validated, and organized data across 100 columns, reorganized/renamed fields, and developed/deployed a standardized template to prevent future issues. Granted access as a SharePoint developer to initiate changes. • Supported a company migration to an SAP platform from a legacy system. • Offered a contract extension to remain with the organization longer than the initial three-month internship due to an ability to collaborate with multidisciplinary teams, technical knowledge, and project management skills.

Us

• Assisted with customer inquiries regarding computer software/hardware operation to resolve problems• Gained interpersonal communication skills with clientele and aided in settling customer disputes• Improved understanding and knowledge of software/hardware applications by utilizing available resources• Lowered the turn-around time for repair queue and strengthened customer relations with the company