James Cracker Email & Phone Number

• Provide application production support in Sats for AODB, HRMS, FIDS and Mobility Applications• Independently debug and propose resolution/work-around for complex production issues.• Ensure root cause analysis is performed where necessary and manage resulting action items to completion.• Coordinate across various teams to effectively manage production issues and maintenance activities.• Respond to user requests, incidents and follow up on problems in a timely manner.• Ensure issues are reported, tracked, followed up and escalated timely.• Resolve or coordinate the resolution of issues, through problem management process, with other internal teams and / or the vendor.

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  Project Manager

  Changi Airport Group

  Aug 2010 - Present