I’m an experienced FinTech leader, specialising in transforming customer journeys, operating models and commercial propositions. I am adept and experienced at establishing new functions from scratch, as well as restructuring existing capabilities in order to improve cost efficiency and scalability.I have a proven track record of conceptualising and implementing innovative customer propositions and business models, driving material increases in both revenue and unit profitability. Foundational to this is a structured approach to combining quantitative data with market insight, supported by extensive experience developing business cases & designing operating models.A core focus of my roles has been executing effective change in complex, fast-moving regulated environments. I have consistently delivered high impact projects to scope, ahead of deadlines and without operational issues, with examples including rebrands, product launches, system migrations, supplier procurement processes and compliance with new regulations. I enjoy building and leading high performance teams, with an approach focused on empowering direct reports with structured coaching, feedback and clear definitions of success. I have experience leading diverse teams across multiple functions, varying from technical specialists to junior staff needing extensive development focus.