Highly organised, task focused project manager with extensive expertise in account handling. People Development specialist and powerful communicator, highly experienced in delivering solutions to a cross section of businesses. Confident and motivated with a sharp customer focus.*Track record in exceeding client acquisition and customer satisfaction targets, and delivering new business development opportunities*Strong customer service skills with proven ability to build and develop long term client relationships based on trust, credibility and expertise*Project Management: proven ability to prioritise and run number of client project simultaneously, using a systematic and pragmatic approach to solve problems and devise strategies to resolve client/staff issues quickly and efficiently*Accomplished communicator with excellent verbal and written skills - effective presenting to senior management, staff and external agencies, in both group and 1-to-1 sessions*Excellent interpersonal skills: experienced in influencing, negotiating and liaising with customers at all levels – both internal and external*Strong advocate of People Development with extensive experience of coaching, mentoring and organising training to meet business and individual development needs*Advanced IT user skills, with up-to-date knowledge of Windows 7, its standard 2007 packages like Word and Excel, and new business software inc Visio Pro and Mind Manager 8Specialties: People development specialist, business analysis and review, account management, solutions & project management, new business development, accomplished presenter/facilitator, advanced IT user skills