• High volume phone use 100 daily, leaving messages entering accurate file notes.• Employed negotiation skills to obtain Collected high dollar (5K-25K) credit card debt for a Law firm • best settlements for the clients.• Heavy use of skip tracing tools CBC,Lexus to locate debtors.• Collected $12,691.16 in fee the first month (159%of goal) and was awarded bonus.

• Assisted in the collection of 1 Billion dollars in losses for 2011.• Facilitated the start up of the collections unit in the Atlanta office.• Liaison between client and TPA providing invoice details and dispute resolution.• Maintained accurate balance sheets for each client and reported figures to the comptrollers office to aid in the credit evaluation of the client.• Trained new staff in various functions of the collection process.• Discussed weekly with management,large open balances and provided a game plan for debt collection.• Coordinated with the Legal Department on accounts being considered for suit.• Interfaced with Underwriters, Account Managers and other Chartis personnel to ensure excellent customer service and client retention.