James Cusack Email & Phone Number

I am a results-driven Senior Telecommunications and IT Operations executive with over two decades of leadership experience in managing complex, large-scale network services and digital operations. My career spans pivotal roles in global organizations, where I have consistently delivered exceptional results in network engineering, customer service, life cycle management, and major incident management.Most recently, I served as Assistant Vice President, leading teams responsible for delivering critical network design, installation, and support services for Federal, State, and Local Government agencies, including the U.S. Department of Justice, Treasury, and the Office of the President. Under my leadership, I successfully implemented an end-to-end program management approach that supported billion in annual revenue, while completing over 50 EIS Federal Task Orders, establishing over $1 billion in long-term revenue, and ranking #1 in the U.S. General Services Administration's Vendor Performance Experience Survey.Throughout my career, I have been passionate about driving operational efficiency, process optimization, and customer satisfaction. Whether managing a team of 900+ engineers or overseeing 24/7 global operations, I am committed to building high-performing teams, fostering collaboration, and delivering measurable business outcomes for the company and the customer.My areas of expertise include:Major Incident Management (MIM)ITIL (Incident, Problem, Change, Event Management)24/7 Digital OperationsStrategic Leadership & Team DevelopmentStakeholder Communication & Relationship BuildingProcess Development & OptimizationBudget & Cost ManagementWith a proven track record of delivering mission-critical services, reducing costs, and enhancing customer satisfaction, I am eager to leverage my skills to tackle new challenges in IT operations and digital transformation.