James Galbraith Email & Phone Number

Oban, Scotland

Accountable for all aspects of running a solo retailer on the coal-face of the luxury spirits industry. Stock selection, planning, pricing strategy, go-to-market, etc. Full P&L responsibilities, as well as the management, training and development of a small team.Since assuming the role of manager in 2017, I have driven a triple-digit percentage increase in revenue, growing the business from six to seven figures, whilst improving gross margin significantly.Identified and built key industry relationships, securing favourable terms with suppliers, and access to desirable stock. For example, worked with one of the industry’s highest profile groups to institute a “specialists” programme with non-standard trade terms, to ensure their brands were well represented on our shelves.Cultivated a network of high-net-worth private clients who rely on me as their go-to contact for whisky. Having built a relationship as their trusted advisor, these customers directly-brokered sales have increased year on year, accounting for ~9% of business turnover FY24 YTD.

Glasgow, Scotland, United Kingdom

Accountable for all technical and commercial aspects of business start-up, including specification and installation of a high-spec electronics lab, compliant with industry standards, and building a custom CRM system from the ground up.Overcame the unexpected withdrawal of a business partner and a consequent loss of forecasted revenue, exceeding revised year one targets by 15% and year two targets by 25%.Successfully built and grew a contract book and diverse customer base through adoption of outbound acquisition sales principles, including securing contracts with national chains such as GAME AB, for B2B repair services of consumer electronics.Pivoted the business in response to changing market conditions, refocussing on higher margin, globally niche activities, such as Apple logic board repairs.

Glasgow, Scotland, United Kingdom

Reporting directly to company directors, accountable for managing the PC & video-game retailers computer service workshop, products & services, pricing strategy, workflow, inventory and logistics.Shifted the focus of the function towards higher margin video-gaming systems, and transformed what had been a loss-leading “value-added” service to customers, running at a net loss of ~£10K, into a highly successful profit centre for the wider business generating six figure profits.Built a reputation among other regional retailers and consumers for honesty, competence and exacting standards of repair.Delivered all internal IT services to the business, across multiple sites.Designed and oversaw the delivery of the IT infrastructure for, what was at the time, Scotland’s largest LAN Gaming Centre.

Oban, Scotland, United Kingdom

Undertook a number of key initiatives and sub-contracted projects for businesses across the region whilst planning a significant personal transition to the central belt.

Oban, Scotland, United Kingdom

From aged sixteen, worked for the organisation part-time during school & university term-time, and full-time during holidays. Left university early to take up full-time development role during a high growth period in the industry.Skills and job role developed parallel to public internet adoption, from junior designer to managing my own clients and projects. Responsibilities of the role were broad and varied, from customer relationship management and requirements gathering to implementation and support.

Education record

Education record