Jamie Mcdonald Email & Phone Number

Ontario, Canada

Calgary, Canada Area

• Provided direct systems support to over 200 users and more than 1000 contractors• Maintained a good working relationship with the Client and Contractors for all IT related items • Planned and maintained network infrastructure across site including remote and off-site locations• Administered Windows Server including server installation, configuration, backups and maintenance to ensure minimum downtime, performance and reliability • Built, setup, deployed and maintained computers and peripheral equipment• Conducted software installation, support, updates and training • SharePoint administration and training• Developed strategic solutions to ensure efficient inventory management and licence usage tracking• Cisco Call Manager, VOIP and Cisco Unity Voicemail administration including setup and deployment of various Cisco VOIP phones and applications.• Deployed and maintained various peripheral network devices such as Multifunction printers, plotters, high speed scanners, WAP’s, Weather stations, lightning detection systems and more• Setup of IT equipment including computers, projectors and PA systems required for special events• Created and updated documentation of network infrastructure, user guides and IT procedures and policies • Setup, support and user training for Blackberry, Android, Apple and other mobile devices and radios

Albian Sands

ASE1 Web Portal: HSE, Training, Flight and Room Reservation SystemKEY ACHIEVEMENTS• Efficiently delivered user support services to over 400 users by establishing effective KPIs that brought about procedural efficiency and user satisfaction• Successfully managed and monitored the project life cycle of the software ensuring risk management through corrective and safety measures, adherence to IT policy and procedures, information management and securityRESPONSIBILITIES• Liaised with end users and developers in resolving system usability and functionality issues• Formulated and developed training programmes and content, system documentation and custom forms• Conducted heuristic evaluation along with policy and procedure development• Actively planned and managed user and administrator training

Saskatchewan, Canada

• Provided customer support for proprietary hardware and software both on and off site• Developed and maintained user documentation and oversaw staff and user training as a lead trainer• Identified preventive, corrective and adaptive software maintenance needs and arranged for appropriate patches• Conducted installation of custom software and hardware, updates and upgrades• Heuristic evaluation for both desktop and VMU (Vehicle Monitoring Unit) applications

Saskatchewan, Canada

• Performed Network Administration duties as a back-up for a staff of 70 and as well as handling IT support when required• Tasked with desktop & laptop builds, HW/SW troubleshooting, deployments, upgrades and inventory• Created user accounts, e-mail accounts, project directories and archive CD’s• Conducted daily tape backups and restores, user support, completed daily and weekly reports

Saskatchewan, Canada

• Staffing, scheduling, training and human resource management• Floats, cash-outs, payroll, event funds, daily/monthly inventory & ordering• Public relations, promotions, and radio/newspaper advertising• Designed all cash sheets, schedules, stock forms, special event tickets and posters

Prince George And Vancouver Bc

● Staffing, scheduling, training (front staff) and human resource management● Responsible for floats, cash-outs, payroll● Daily, weekly, and monthly inventory and ordering● On-site computer trouble shooter (Squirrel and Raminco systems)