Responsible for Sales and Operations for Memberships and Insurance Sales. Operations includes CA DMV services. Insurance sales includes P&C, Life and Travel Agents. • Led Oakland and Berkeley teams to hit all key metrics 2 years in a row.• Developed and promoted 5 team members

Led two challenged stores in the Bay Area to successful sales and metric success. These two stores included the complexity of Salon, Adoption and Pet Hotel operations. Both stores were either 1 or 2 in the scorecard standings for the year. Attended the National Sales meetings as a high performing Store Manager after the first year in the Mountain View store.

Direct the daily operations of stores in the Bay Area, including the East Bay: Toys R Us and Babies R Us. Lead teams to improve guest service, margins, operational leadership, and pre-determined metrics. • Improved operational metrics from 13 to 81 in Union City in four months. • Increased sales comp LY to 2% and 8% vs. budget. • Developed four team members who were qualified for the next level of leadership. • Generated enhanced productivity through strategic process improvements.

Managed one of the largest Target stores in the Bay Area with $60MM+ in sales in 2008. Directly responsible for store P/L, sales, staffing, safety, guest service, and operations. Led 275 team members, 25 supervisors, and 10 managers (direct reports). • Increased sales by 10% year over year and decreased expenses by 5%.• Improved gross margin by 4% and improved all operational metrics. • Recognized as highest performing Store Team Leader in the district in 2009.

Market Manager, Recall, San Leandro, CA 2003 - 2005SENIOR MANAGER, FEDEX HOME DELIVERY, SANTA ROSA, CA 2002 - 2003DIRECTOR OF NATIONAL TRANSPORTATION, FRESH EXPRESS, SALINAS, CA 2001 - 2002VP OF OPERATIONS/VP OF TRANSPORTATION/DIRECTOR, WEBVAN, INC., FOSTER CITY, CA 1999 - 2001SR. MANAGER/OPERATIONS MANAGER, FEDEX, OAKLAND/EMERYVILLE/SAN LEANDRO, CA 1984 - 1999