James Davin Email & Phone Number

Smithfield, Ri, Us

Smithfield, Rhode Island, United States

Smithfield, Rhode Island

* Provide technical expertise and assist in crisis management for system outages or issues with major impact to the business* Coordinate systems installations and configuration of systems installations and infrastructure changes* Responsible for directing and monitoring the work of a team of on-call resources* Initiates discussions with users, internal technology groups, and external groups to resolve issues* Provides application support and acts as technical lead for… Show more * Provide technical expertise and assist in crisis management for system outages or issues with major impact to the business* Coordinate systems installations and configuration of systems installations and infrastructure changes* Responsible for directing and monitoring the work of a team of on-call resources* Initiates discussions with users, internal technology groups, and external groups to resolve issues* Provides application support and acts as technical lead for problem resolution* Responsible for incident and change management Show less

• Perform analysis for projects varying in scope, size and complexity (small to large/highly complex)• Determine business needs and impact analysis for proposed functional changes• Help define and refine user requests for system enhancements, changes, ad hoc needs, production issues, and new development• Work with business analysts, users, technical developers and architects to gather, define and document proposed solutions to the business requirements• Analyze processes… Show more • Perform analysis for projects varying in scope, size and complexity (small to large/highly complex)• Determine business needs and impact analysis for proposed functional changes• Help define and refine user requests for system enhancements, changes, ad hoc needs, production issues, and new development• Work with business analysts, users, technical developers and architects to gather, define and document proposed solutions to the business requirements• Analyze processes, recommend improvements, and assess design recommendations• Document business and technical requirements• Document technical solutions and creates functional design specifications• Present requirements and technical specifications to project team, advisory review board members and business partners• Perform functional decompositions of existing systems as applicable• Contribute to systems and user acceptance test planning and execution• Drive analysis-related project issues through resolution• Provide individual status reports, including progress and project issues• Identify potential issues and proposes solutions Show less

Leadership role on the Transaction Lifecycle Management(TLM) application support team. TLM is State Street’s enterprise-wide reconciliation solution for accounting and financial data. Responsible for all activities associated with the staff and the identification, prioritization and resolution of issues.• Assign responsibilities, identify needed resources, and develop project plans to assure timely completion of tasks while overseeingthe handling of approximately 60 issues / requests… Show more Leadership role on the Transaction Lifecycle Management(TLM) application support team. TLM is State Street’s enterprise-wide reconciliation solution for accounting and financial data. Responsible for all activities associated with the staff and the identification, prioritization and resolution of issues.• Assign responsibilities, identify needed resources, and develop project plans to assure timely completion of tasks while overseeingthe handling of approximately 60 issues / requests submitted daily from more than 1,500 users from around the world.• Serve as client relationship leader and manage client expectations. Field calls from various global State Street organizations and follow through to ensure issues/problems are addressed.• Assign technical and support personnel (locally and offshore) to various operations and direct their activities.• Ensure that all phases of product and customer support are properly coordinated, monitored, logged, tracked, and resolved appropriately.• Identify opportunities to increase processing efficiency, quality and control. Recommend revised policies, procedures, and processes.• Prepare and present various status, activity, and performance reports for management. Show less

Provide high level expertise and leadership to others on complex projects, frequently acting as project leader. Directly responsible for the entire lifecycle of new client start-ups on the application.• Organize and coordinate testing, documentation and acceptance. Participate in transition, roll-out planning and implementation.• Assist clients with financial and accounting issues that arise during their use of the application.• Act as a liaison between programmers/developers/… Show more Provide high level expertise and leadership to others on complex projects, frequently acting as project leader. Directly responsible for the entire lifecycle of new client start-ups on the application.• Organize and coordinate testing, documentation and acceptance. Participate in transition, roll-out planning and implementation.• Assist clients with financial and accounting issues that arise during their use of the application.• Act as a liaison between programmers/developers/ vendor partners and client groupsto implement effective and timely solutions that meet business requirements.• Responsible for reviewing/approving all testing and enhancement / bug fix promotion.• Prepare requirement specs, release notes, project documentation and test plans.• Liaison with internal and external groups to resolve technology and data requirement issues.• Conduct demonstrations as well as on-site and remote (web conference) application training seminars for prospective new client groups throughout the world. Show less

Greater Boston Area

Greater Boston Area

Bachelor Of Science (B.S.), Accounting

Certificate Program, Client / Server Application Developer

Certified Scrum Master (Csm) Designation

Completed Certified Scrum Master training course conducted by Dr. Jeff Sutherland, the co-creator of Scrum.