Supported Regional Shop Operator in overseeing 3 shops and 80-90 employees, ensuring operational and cultural adherence to company standards and expectations.Developed a team of 6 managers and their leadership to provide mind-blowing speed, quality, and service to customers through working shifts in the field while reinforcing examples of operational excellence and coaching opportunities for growth.Implemented business metrics analysis and developed incentive programs and cultural practices to improve employee behavior and mindset and positively influence team performance.Ensured consistent shop readiness and compliance with company Quality Assurance standards across all supervised shops through pulse checks and shop audits between company inspections.Led hiring, training, terminations, coaching, and corrective actions for employees under supervision.

Successfully managed shop operations, driving sales and meeting labor targets.Led and developed a team of 30 broistas through training, coaching, and corrective action. Ensured shop readiness and compliance with QA standards to provide mind-blowing customer experiences. Implemented excellent business practices, including managing labor costs, cost of goods, and customer experience scores. Modeled and met expectations of all positions within the shop, serving as a role model for the crew. Attended and hosted shop leadership meetings and monthly shop meetings. Communicated upcoming specials, promotions, and standard changes to the crew. Collaborated with Operator to identify and address maintenance needs and operational challenges. Demonstrated adherence to company policies as outlined in the Employee Handbook. Handled other assigned duties to support shop operations and team development.

Cultivated the Dutch Bros atmosphere and standards on shift, modeling and meeting all expectations of the Broista role, serving as a primary example.Led the shift, taking responsibility for preparing Broistas for specials or promotions, and ensuring the right energy and attitude for the customer.Solved problems on shift and eliminated bottlenecks to maintain a positive customer experience.Be an expert on drink and operational fundamentals to execute Broista training.Trained new Broistas operationally and culturally, fostering a fun-loving, mind-blowing environment.Set up the next shift for success through counting tills, bank deposits, restocking products, inventory management, and meeting cleanliness standards.Communicated effectively with Shop Manager and Shop Lead to share successes and opportunities for improvement with shop leaders.

Engage with customers daily, greeting them with a smile and providing exceptional service.Educate customers on the menu, different products, and current specials.Uphold the company's culture by fostering positive relationships and embodying the company's core values of speed, quality, and service.Ensure consistency in making delivering orders according to speed, quality, and service standards.Support team members as needed and contribute to a collaborative work environment.

Designed and implemented engaging lesson plans that met the individual needs, interests, and abilities of students. Created a classroom environment conducive to learning, tailored to the maturity and interests of the students. Assessed student accomplishments regularly and provided progress reports as required. Conducted ongoing assessment of students' learning abilities and addressed any learning problems by seeking assistance from district specialists. Supported the administration in implementing policies and rules governing student life and conduct. Developed and maintained reasonable rules of classroom behavior and procedure, maintaining order in a fair and just manner. Actively pursued professional development opportunities to enhance teaching skills and knowledge. Attended departmental meetings and actively participated in departmental committees. Aligned instructional practices with the district's philosophy of education and instructional goals and objectives. Ensured the safety and security of students, equipment, materials, and facilities. Maintained accurate and complete records as required by law, district policy, and administrative regulation. Upheld and enforced school rules, administrative regulations, and board policies. Collaborated with colleagues and administrators to support student success and contribute to a positive school culture.

Sourced optimal curricula and meticulously developed comprehensive lesson plans that adhered to the Common European Framework of Reference for Languages (CERFL) standards, ensuring a well-rounded and effective English language instruction for four classes of 25-30 secondary school students. Created assignment schedules, thoughtfully crafted course materials, and curated enriching activities that aimed to prepare students for Cambridge English proficiency exams, providing them with the necessary skills and knowledge to excel in their language proficiency. Fostered a challenging and engaging learning environment by incorporating in-depth lectures, stimulating debates, and thought-provoking discussions that explored the cultural similarities between the United States and Spain, encouraging students to apply their language skills in real-world contexts. Maintained regular and effective communication with appropriate personnel, including administrators, parents, and fellow educators, to provide updates on student progress and address any areas of concern, ensuring a collaborative approach to support student growth and success.

Assisted Shop Manager in daily shop operations, ensuring smooth and efficient workflow. Trained new employees and provided ongoing coaching to enhance performance. Supported the Shop Manager in maintaining shop readiness and health standards. Collaborated with the team to achieve company-wide goals and initiatives. Effectively communicated with crew members regarding changes and updates. Demonstrated teamwork and professionalism in all interactions. Completed mandatory certificates, training, and knowledge tests to uphold company standards.