James Delling Email & Phone Number

East Texas & Louisiana

Longview, Texas Area

 Responsible for all the brokerages billing Converted the company’s entire archaic billing system  Reviewed all the billing for the previous 5 years and recovered almost $3 million in unpaid invoices Responsible for billing each client for all landmen assigned to that client’s project according to the stipulations set forth in the contract Maintained records for all outstanding invoices and regularly provided the owner with an EOB report for each client immediately upon request

Longview, Texas Area

 Recognized for increasing the branch profitability from $115K to $600K annually  Maintained employee retention level of 95% Responsible for the administration and efficient daily operation of a full service branch office, including operations, product sales, customer service, and security and safety in accordance with the Bank's objectives Developed new deposit and loan business Provided a superior level of customer relations and promoted the sales and service culture through coaching, guidance and staff motivation Achieved individual and branch sales goals through new business sales, referrals and retention of account relationships Provided leadership, training and supervision Delegated day to day operations to the branch personnel Participated in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities Assigned the duties of the Regional Auditor by the RM due to my branch's level of performance. I was responsible for scheduling, completing, and reporting the results of the audits to the RM and HO auditing department Assigned the responsibility of scheduling, completing, and reporting the banks Secret Shopper audits in the Dallas/Ft Worth regions Gained multi unit experience by performing RM duties in the absence of or when requested by the Regional Manager

Lake Mary, Fl

 Worked with policyholders to assess their losses and pay for covered losses in the proper amount. Made initial contact with the policyholders and setting up appointments, assessing the damage, writing an estimate, documenting all activities associated with a claim Provided excellent customer service through the entire claims process. One of just four adjusters asked to join the Theft and Looting Unit, a newly created specialty unit, after the fourth week of deployment by the Allstate F.P.L.  Learned the insurance policies and endorsements for 4 states Learned to use estimating software used by Allstate

Longview, Texas Area

 Directly responsible for overall profitability, sales and service Generated more than $1.7 million annually in revenues Defined and implemented long and short-term objectives Oversaw and controlled all daily operations, policy implementation, advertising/promotions and strategic direction Administer budgets and initiate cost controls to ensure profitability Recruited, hired, trained, and motivated staff including key management Evaluated overall and individual performance Devised and implemented proactive management training processes Established departmental goals with management team Provided an environment of mutual trust and respect and demanded the highest ethical standards from staff and management Superior performance recognized through promotion from Customer Accounts Manager within the first three months of the location becoming corporate Launched sales floor bonus program in the first quarter 2004 that increased revenues by 20% for the first and second quarters and was recognized nationally for this achievement Selected to attend professional development training on numerous occasions for store managers at divisional headquarters in Carrolton, TX Led four-year history of accident-free operation

Central & East Texas

 Managed five teams multiple locations across Central & East Texas from Victoria, TX to Wichita Falls, TX. Responsible for all sales promotions Scheduled teams at each location Verified all scheduled appointments were mailed Submitted all customer orders from each teams location Verified bank deposits and credit card settlement reports Verified associates hours and expense reports for payroll Set sales goals at each location according to the number of confirmed appointments