James Denaro Email & Phone Number

Raleigh, Nc, Us

Philadelphia, Us

Philadelphia, Us

Oversight of: Front Office, Hskp, Engineering, Bell, Restaurant/Bar, Security. Responsible for scores, operations, staffing and financials for these departments.-Moved property out of a near red zone disaster-Mentored and taught teams that needed severe service training-Revamped restaurant staff-Achieved clear audit, previous 3 audits were yellow*Interm Hotel manager from January 2023 - June 2023

Philadelphia, Pennsylvania, Us

Key Accomplishments:-Raised GSS with in 3 months of employment by an average of 7 points-Created inspection incentive program and employee of the month program-Fixed a department that needed a moral boost-Created formula and procedure to limit minutes per room

(Airbnb) Oversee Day to Day Operations, Hospitality, Sales, New Business Development and Financials of a growing hospitality/real estate company in 5 markets (Philadelphia, Atlantic City, Manhattan, Hoboken, Harrisburg).Responsible for market growth, bottom line and P&L, Sales and New Business Development and Hospitality services. Creating and planning for future and long term company growth.Developing team members and coaching for next level development.

Lambertville, New Jersey, Us

Oversee Front Desk, Housekeeping, Maintenance and F&BMonitor costs and streamlining responsibilities. Scheduling, Payroll, Ordering, Training, Staff reviews, Hiring and Interviewing, Staff Meetings and Sit Downs, Opera configuration and Utilities. Revenue Management and rate changes. Growing and Grooming staff for future success. Working with OTA's and Oracle. Vendor relationships. Act as MOD when General Manager is not present.Key Accomplishments:-Revamped room service delivery service-Had a Front Office turnover rate of 5% for the year of 2018-Promoted a front desk agent to supervisor. grew him to manager-Lowered labor costs by 6% in 3 months-Increased ADR by $9 dollars in 2018-Created housekeeping training program

Lambertville, New Jersey, Us

4 Diamond Hotel. Boutique hotel that specializes in Service and Cleanliness. In charge of front desk operations. MOD when GM is not present. Handles Scheduling, Odering and Inventory, Guest Complaints, Billing, Team Building, Payroll, Interviewing, Coordinating Departments and working with other departments to ensure all needs are filled and leading the hotel to A+ guest satisfaction.

Lambertville, New Jersey, Us

4 Diamond Hotel. Winner of 2016 Best hotel in NJ that has under 200 rooms. Boutique hotel that specializes in Service and Cleanliness. In charge of front desk operations. MOD when GM is not present. Handles Trip Advisor, Odering and Inventory, Guest Complaints, Billing, Team Building and Leading A team to great guest service.

Mclean, Va, Us

Managed a 360 room hotels housekeeping team. Cleanliness and attention to detail were key. Scheduling, Payroll, Ordering, Reviews and Employee sit downs, Interviewing, Inspecting rooms and public areas, guest complaints.

Long Branch, Nj, Us

Maximize cleanliness in all areas of resort by monitering all areas of public space and all rooms in the hotel.Inspected rooms for ultimate guest satisfactionMaintained cleanliness in all recreation facilities in the resortTrained staff to clean and maintain all areas of public space throughtout the resortHelped with certain scheduling aspectsIn charge of all events in the department during the pm shiftsReported to the executive housekeeper/director and resort operations director.