Directing all SAP initiatives, translating business requirements into technology solutions. Leading projects and support teams, including Basis, Development, Functional, Security, and Helpdesk, in design and execution of the company’s SAP requirements, leveraging a combination of managerial, technical, functional, and qualitative skills.• Managing a $1.4M annual budget, which included 95% of all SAP projects for the company• Guiding all SAP support resources and managing up to a 7-member internal team• Responsible for overseeing all SAP configuration including FI-AP, FI-FA, FI-GL, FI-SL, FI-AR, CO-IO, CO-CC, and CO-PCA• Assign and prioritize all incidents, change requests, and projects to resources• Manage end-user security, including new user setup, role/activity group maintenance, and audit for segregation of duties; also providing end-user support, training, and documentation in compliance and alignment with Ditech’s policies• Ensure that SAP systems meet company SLA’s as far as uptime and system performance. SAP systems include ECC 6.0, BW 7.4, and BPC 10.1• Directing highest quality in product delivery to the business, including new development, configuration, reports, security changes, upgrades, etc. ensuring accuracy, quality, and perfection to prevent fixes and bugs• Designed and managed a project Escheat; reduced cost to support SAP by 80% for the estate wind down; negotiated quarterly license/maintenance reductions and moved Basis support to third party vendor• Asked to stay as one of the last of employees to ensure streamlined process and success with the closure of Ditech estate

Delivered business requirements to milestones with responsibility for innovation, taking ideas from concept to implementation while providing leadership and direction to teams to support all functional SAP support resources in a continuous effort to deliver world-class applications and experiences.• Led all functional SAP support resources, reporting to the Finance Department, and overseeing the performance of three direct reports, and managed an $800K annual budget for the Functional Support team and system maintenance function• Introduced SAP Workflow to company, integrating 30 other systems and 100 inbound and outbound interfaces; this workflow redesign replaced a previous manual journal entry process, delivering several operational improvements, including reduction of processing errors by 60% and a 75% decrease in processing time• Held a record of near 100% retention of the team throughout company tenure, ensuring quality employee training, engagement, and performance accolades• Built long-lasting client relationships, maintaining a 99% adherence to client Service Level Agreements (SLAs)• Hired as operations accountant and promoted six times at the request of various management within the company - retained or promoted as the company went through a bankruptcy, downsizing and five sales to other companies

Purchased a struggling health club in a high-value location with great views of downtown Minneapolis. Previous owners did not keep up on facility needs or equipment repairs and replacements, and customer service was lacking, resulting in a drastic decrease in membership. Purchased the facility with the idea of bringing it above area standards, successfully achieving profitability.• Completely rehabbed the facility, with a thorough cleaning, painting, fixing and replacing equipment and replaced the Point of Sale software to improve employee efficiency and customer experience• Promoted word of mouth marketing through impressed members and enlisted trainers from a nearby facility for personal training and class instruction for aerobics, spin, Pilates, etc.• Success of the health club captured interest from nearby fitness facility, and they approached to purchase for 2.5x the amount purchased for earlier in the year