James Dennison Email & Phone Number

Millersville, Md, Us

Millersville, Md, Us

Baltimore, Md, Us

- Conducted thorough vendor risk assessments using Prevalent, ensuring the security compliance of third-party partners.- Developed and reviewed risk entries using TiGRIS, collaborating regularly with team members to ensure risks were mitigated appropriately and maintained updated documentation.- Authored an AI Policy specific to UMMS, setting guidelines for the responsible use of artificial intelligence technologies within the organization.

Baltimore, Md, Us

- Developed Standard Operating Procedures (SOPs) for the Information Services & Technology (IS&T) department, improving security workflows and organizational compliance.- Designed a comprehensive Vulnerability Remediation Form, utilized by the IS&T department for tracking and resolving security vulnerabilities.- Completed various IT security requests in ServiceNow, triaging tickets to the appropriate teams for timely and accurate resolution.- Utilized CrowdStrike Falcon to write custom queries for investigative purposes, enhancing threat detection and response capabilities.- Analyzed and managed quarantined emails within Proofpoint to reduce phishing risks and mitigate potential security threats.

Baltimore, Md, Us

- Addressed technical inquiries and resolved hardware and software challenges to enhance user experience.- Leveraged interpersonal skills to efficiently address and resolve user IT concerns.- Identified and rectified non-compliant end-user equipment to adhere to corporate security policies.- Set up and configured new workstations, ensuring optimal performance.- Administered Office 365 with a focus on Microsoft Exchange tasks.- Created and managed user accounts and configured permission settings via Active Directory.- Collaborated with the IT team to streamline daily operations and provided prompt responses to help desk tickets.

Baltimore, Md, Us

- Acquired proficiency in workstation imaging for optimal system configurations.- Assisted users with account permissions in Active Directory, and ensured timely password resets.- Trained with the help desk manager to understand the design of the corporate Active Directory structure.- Familiarized myself with contract vendors and developed skills in effective vendor interfacing.

Bachelor Of Science Information Systems, Management Information Systems, General

Non-Degree Seeking