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James Devlin Email & Phone Number
Director Global Customer Relations
at
Spectrum Control
1 work email found
@bellsouth.net
3 phones found area 978 and 855
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director Global Customer Relations
Location
Tewksbury, Massachusetts, United States
Company size
Who is James Devlin? Overview
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Quick answer
James Devlin is listed as Director Global Customer Relations at Spectrum Control, a company with 547 employees, based in Tewksbury, Massachusetts, United States. AeroLeads shows a work email signal at bellsouth.net, phone signal with area code 978, 855, and a matched LinkedIn profile for James Devlin.
James Devlin previously worked as Director Global Customer Relations at Spectrum Control ( We Were Apitech and Director Global Customer Service at Apitech. James Devlin holds Aviation And Marine Electronics from Wentworth Institute Of Technology.
Company email context
Email format at Spectrum Control
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*@bellsouth.net
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Profile bio
About James Devlin
A skilled and effective customer service professional with over 20 years experience and 9 years management experience. Proven track record in resolving and reducing customer complaints and meeting customer service level agreements. Competently implemented new CRM software system and trained staff to maximize the benefits of technology to achieve best in class customer satisfaction levels. Responsible for successful strategic initiatives to improve team productivity and increase staff retention. A decisive action-orientated manager who successfully takes complete ownership of the customer service function. Experience with customer orders, quoting, expediting and taking customer from Order through Remittance.This position was instrumental in increasing the company inventory turns and minimizing our Excess and Obsolete, by pro-actively working the inventory changes and participating on redefining the SCM execution strategy of Build to Forecast vs. buy for each device.Was the lead in the full cycle design, development and implementation of automated methods of planning and execution utilizing EDI ERP/MRP tools for all products planning to customer required date and Inventory Management. Team lead responsible of deliverables and contribute to overall project success. Worked in supply chain management working with material planning thorough automated programs to help with customer supply chain requirements. Implemented systems to help with Vendor managed inventory controls. Specialties: *Cost Reduction, *Strategic Sourcing, *Materials Management, *Production Planning, *Inventory Control, *Warehouse Management, *Project Management, *MRP configuration, * IE, *Contract & Agreement Negotiation, *Business Processes development & re-engineering, *Risk Identification & Mitigation.
Listed skills include Sales Management, Customer Service, Program Management, Salesforce.Com, and 46 others.
Current workplace
James Devlin's current company
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Spectrum Control
13 roles · 32 years
James Devlin work experience
A career timeline built from the work history available for this profile.
Director Global Customer Relations
Current
Spectrum Control ( We Were Apitech
May 2022 - Present
Director Global Customer Service
Current- ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Set a clear mission and vision and gain buy in and enthusiasm from staff and peer organizations
- Improve customer service experience, create engaged customers, and facilitate organic growth
- Take ownership of customer requests and escalations, and tenaciously follow problems through to resolution
- Be a change agent that will drive continuous optimization, standardization, and high performance
- Establish, track, analyze, report and optimize customer service performance based on quantitative measures focused on quoting, order entry, customer response time, inefficient use of time, and proactive customer.
May 2022 - Present
Director Global Customer Service
Current
May 2022 - Present
Sr. Team Lead Inside Sales, Aerospace And Defense Amer
- lead and manage a team of 6 Inside Sales Reps
- plan, assign and monitor work tasks for optimum team efficiency
- perform annual staff performance evaluations
- identify and address development needs
- develop staff training programs and reference manuals
- formulate and implement customer service policies and procedures
Apr 2021 - Apr 2022
Customer Support Specialist Team Lead
- lead and manage a team of 4 customer service agents
- plan, assign and monitor work tasks for optimum team efficiency
- perform annual staff performance evaluations
- identify and address development needs
- develop staff training programs and reference manuals
- formulate and implement customer service policies and procedures
Apr 2019 - Apr 2021
Customer Service Supervisor Tactical Marketing
- lead and manage a team of 8 customer service agents
- plan, assign and monitor work tasks for optimum team efficiency
- perform annual staff performance evaluations
- identify and address development needs
- develop staff training programs and reference manuals
- formulate and implement customer service policies and procedures
Apr 2018 - Apr 2019
Customer Service Manager
- Provide oversight to the customer service team for a U.S. as well as providing
- inside sales support to the field.
- Perform daily Administrative Maintenance including Order Entry, Quoting and Daily Reports
- Working on implementing process improvements to provide better supply chain management.
- Interact with all facets of the business, Sales, Production, Scheduling, R&D,and Accounting, Shipping and Receiving.
- Escalation path for customer issues and worked through to resolution.
Jan 2015 - Apr 2018
Inside Sales/Customer Support Supervisor
Gefran Inc
Maintains customer satisfaction by providing problem-solving resources; managing staff.Provide customer service oversight and management for entire North American territory. Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
Nov 2013 - May 2014
Customer Service Manager N.A.
Power One Inc
- lead and manage a team of 8 customer service agents
- plan, assign and monitor work tasks for optimum team efficiency
- perform annual staff performance evaluations
- identify and address development needs
- develop staff training programs and reference manuals
- formulate and implement customer service policies and procedures
Sep 2009 - Oct 2013
Regional Program Manager
- Install, maintain, and manage all programs for the Eastern region.
- Architected and Implemented strategic automation initiatives for MRP/ERP and VMI solutions for customers to relationship and to achieve meaningful cost reductions. Seamlessly streamlined procedures and implemented.
- Developed, implemented, and maintained policies, procedures to manage inventory levels & accuracy worldwide according to business plan, defining cycle count & MRP ordering policies and setting inventory targets.
- Monthly Reporting on overall Regional numbers and trends.
- Managed Field sales reps and trained on various programs and how to sell and run. This was done via live training and through WebEx online seminars.
Sep 2006 - Apr 2009
Regional Materials Planner
Maintain customers MRP and procuring materials to meet production requirements Cultivate and maintain productive relationships with vendor representatives Provide daily interaction with international customers Perform daily Administrative Maintenance including Order Entry, Quoting and Daily Reports Working on a daily basis with various levels of.
1994 - 2005
~11 yrs
Honorably Discharged Navy Veteran Petty Officer Third Class
Was a Radioman third class Petty Officer on board the Aircraft carrier USS America CV-66. Did two Med/IO cruises was a member of Operation Desert Shield. The USS America was the flag ship of the Libyan Operation and crossed Kadafis so called line of death. Received an Honorable Discharge in Nov of 1987.
Nov 1983 - Nov 1987
3 education records
James Devlin education
Aviation And Marine Electronics
Wentworth Institute Of Technology
Engineering
Northeastern University
Education record
Wakefield High School
FAQ
Frequently asked questions about James Devlin
Quick answers generated from the profile data available on this page.
What company does James Devlin work for?
James Devlin works for Spectrum Control.
What is James Devlin's role at Spectrum Control?
James Devlin is listed as Director Global Customer Relations at Spectrum Control.
What is James Devlin's email address?
AeroLeads has found 1 work email signal at @bellsouth.net for James Devlin at Spectrum Control.
What is James Devlin's phone number?
AeroLeads has found 3 phone signal(s) with area code 978, 855 for James Devlin at Spectrum Control.
Where is James Devlin based?
James Devlin is based in Tewksbury, Massachusetts, United States while working with Spectrum Control.
What companies has James Devlin worked for?
James Devlin has worked for Spectrum Control, Spectrum Control ( We Were Apitech, Apitech, Microchip Technology Inc., and Microsemi Corporation.
How can I contact James Devlin?
You can use AeroLeads to view verified contact signals for James Devlin at Spectrum Control, including work email, phone, and LinkedIn data when available.
What schools did James Devlin attend?
James Devlin holds Aviation And Marine Electronics from Wentworth Institute Of Technology.
What skills is James Devlin known for?
James Devlin is listed with skills including Sales Management, Customer Service, Program Management, Salesforce.Com, Customer Satisfaction, Supervisory Skills, Supply Chain Management, and Supply Chain.
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