James Diffley Email & Phone Number

Creating new processes to improve business efficiency and reduce errors relating to invoices and customer complaints.Collaborating with on-site staff to understand common issues and prevent them from occurring in future jobs.Admin and data entry to help maintain a database of customers and types of work.

Reviewing and updating current processes to reduce error rates and improve business efficiency.Communicating with other departments on how and where to improve in daily tasks and supporting any transitions to new processes.Testing and reviewing trial processes in a physical or digital capacity, writing up reports, and communicating findings with the.

Creating and assigning daily tasks for the project team, while providing updates and reports for the management team.Assisting with the ongoing development of processes during an evolving project and communicating changes to the wider team.Coordinate with other departments and scheduling project tasks, monitoring task assignments and deadlines to ensure.

Regular stock-taking and monitoring of inventory levels ensuring there are no discrepancies and if so resolving them promptly.Investigating database discrepancies and customer complaints ranging from immediate issues to legacy issues that due to the nature of the business could be decades old.Writing investigation reports with clear and concise details.

Ensuring the automotive parts meet quality standards before being delivered to the customers by carrying out comprehensive testing.Documenting failings in processes and producing parts by preparing detailed reports for the management team.Working closely with the production teams to communicate the expected standards and any possible solutions to reduce.

Managing warehouse team by organising team workload ranging from unloading deliveries to providing support to shop floor departments.Arranging uplifts and deliveries between different branches and home deliveries.Monitoring and maintaining stock levels by carrying out stock audits monthly and communicating with logistics when there are stock.

Engaging with customers in a friendly and proactive manner while assisting with and resolving their inquiries. Monitor inventory levels and assist in restocking shelves to maintain product availability.Working collaboratively with other team members and departments from the shop floor to the warehouse to ensure a seamless customer experience.

Bachelor Of Engineering - Be, Engineering

Higher National Diploma, Uniformed Public Services, Merit

Education record

Education record