James Dinner Email & Phone Number

Milan, It

Italy (Milan, Como), Switzerland (Geneva, Lugano), France (Bordeaux, Nice)

-Consultant for wine brands that require new and innovative solutions for B2C-Business toclient- and B2B-Busines to Business- sales & marketing, both domestic and international.-Private client liason. High spend client relations manager and adviser. Managed wine portfolios for discreet high income wine purchases in Hong Kong, USA, UK, Switzerland, Singapore, France and Canada.-Pivoted between English, French and Italian (depending on clients needs)-En Primeur sales expert for… Show more -Consultant for wine brands that require new and innovative solutions for B2C-Business toclient- and B2B-Busines to Business- sales & marketing, both domestic and international.-Private client liason. High spend client relations manager and adviser. Managed wine portfolios for discreet high income wine purchases in Hong Kong, USA, UK, Switzerland, Singapore, France and Canada.-Pivoted between English, French and Italian (depending on clients needs)-En Primeur sales expert for high spend clients. Functionality from A-Z.-Created communication protocols, follow-up proceedures and Standard OperatingProceedures (SOP's) for the handling of existing, potential, and new clients as part of efforts tokeep customer service and relations integrated in Chateau’s business strategy for growth.-Advised and re-tooled websites in both French and English for clients.-Advised clients on E-commerce design principles for eective websites and advisedclients how to break into Canadian, American, British, French, Swiss, Asian wine markets. Show less

Milan, Lombardy, Italy

-Lead wine purchaser for Sant Ambroeus Milano-Head Sommelier-Floor/Service Operations Management-Wine Aquisitions and talent development-Onboarding staff wine training-Wine sales strategist

Bordeaux, France

-Managed the daily operations of a wine cellar with annual sales of 3+ Million Dollars.- High spend client personal purchaser and advisor. Kept strong bonds with HIPOS (High Profile Spenders).-Controlled all aspects of merchandising the storefront, and cold called clients for sales.-Built and implemented online ordering systems and marketing emails.-Sold, packed, and did logistics for global distribution of wine; Europe, Asia, and the America’s.-Coordinated shipments with… Show more -Managed the daily operations of a wine cellar with annual sales of 3+ Million Dollars.- High spend client personal purchaser and advisor. Kept strong bonds with HIPOS (High Profile Spenders).-Controlled all aspects of merchandising the storefront, and cold called clients for sales.-Built and implemented online ordering systems and marketing emails.-Sold, packed, and did logistics for global distribution of wine; Europe, Asia, and the America’s.-Coordinated shipments with client, freight forwarders and delivery services. USPS, CanadaPost, FedEx, UPS, DHL, Hillebrand, and others.-Worked with claims departements of these companies to follow, track and ensure that clientsreceived their deliveries.-Reviewed orders from clients that were suspicious in nature (double deliveries, no receipt ofgoods despite delivery notications from delivery company).-Worked in both English and French.-Brought clients on visits to local Chateaux’ in which we partnered, for intimate wineexperiences.-Maintained extensive client databases and handled sensisitve information such as credit carddetails and banking information for SWIFT & IBAN transfers internationally. Show less

Bordeaux Area, France

--Overseeing all aspects of sales, client prospection, export, and client relations--Worked with private clients domestically and internationally, while developing catered high end wine lists, unique limited edition wine cases for Christies auctions in USA, Singapore, and Hong Kong--Generated correrspondance with Courtiers and Chateau's in France and USA--En Primeur expertise. Follow-through for private clients and allocations specialist--Tastings and purchasing of wines in… Show more --Overseeing all aspects of sales, client prospection, export, and client relations--Worked with private clients domestically and internationally, while developing catered high end wine lists, unique limited edition wine cases for Christies auctions in USA, Singapore, and Hong Kong--Generated correrspondance with Courtiers and Chateau's in France and USA--En Primeur expertise. Follow-through for private clients and allocations specialist--Tastings and purchasing of wines in real-time--Developed & integrated new and innovative selling solutions to better accomodate the English market--Oversaw En Primeur Campaign and created marketed content--French/English translations of marketing material, correspondance and financial transaction--Supported team members in Asian and Russain markets Show less

Toronto, Canada

--Managed the wine portfolios for "The Chase Fish & Oyster" and “the Chase” Locations--Sommelier and Manager at "The Chase"--Operations Manager at "Colette Grand Café"--Worked with Celebrities and their handlers to ensure perfect wine experiences and retain clients for future visits and purchases through our restaurants.--Ordered wines weekly while adhering to strict monthly budgets--Met with suppliers and winemakers to taste and bring in new product--In charge of… Show more --Managed the wine portfolios for "The Chase Fish & Oyster" and “the Chase” Locations--Sommelier and Manager at "The Chase"--Operations Manager at "Colette Grand Café"--Worked with Celebrities and their handlers to ensure perfect wine experiences and retain clients for future visits and purchases through our restaurants.--Ordered wines weekly while adhering to strict monthly budgets--Met with suppliers and winemakers to taste and bring in new product--In charge of computer systems, tracking goods, inventory, receivables, and payments--Created, maintained and executed wine lists and spirit offerings--Was responsible for all staff training in regards to wine; weekly staff training--Developed the company standard “wine 101” program for new hires--Organized, stocked, and kept all wine cellars organized, efficient, and in pristine condition--Assisted in the hiring of new employees, orientation and performance reviews--Mentored and guided my peers as they prepared for their Sommelier examinations Show less

Ontario, Canada

--Managed the property’s extensive top-tier wine program--Maintained relationships with millionaire clients and ordered exclusive wines for their personal needs.--Managed budgets for wine purchases, sales, promotion, printing and labour--Met with suppliers, winemakers and merchants for tastings and negotiation--Created and implemented an exclusive high end wine list--Maintained inventory flow and maintenance of three wine cellars--Led a team of passionate hospitality… Show more --Managed the property’s extensive top-tier wine program--Maintained relationships with millionaire clients and ordered exclusive wines for their personal needs.--Managed budgets for wine purchases, sales, promotion, printing and labour--Met with suppliers, winemakers and merchants for tastings and negotiation--Created and implemented an exclusive high end wine list--Maintained inventory flow and maintenance of three wine cellars--Led a team of passionate hospitality professionals--Mentored and coached two Jr. Sommeliers--Set property standards for wine service and led employee training for wine and spirits--Decreased cost of goods on wine by over 4% from previous year--Managed the property's luxury restaurant during services Show less

Mclaren Vale, South Australia

Cambridge, Ontario

Mba: Wine Marketing & Management, Wine Business, Masters Degree

Activities and Societies: Bordeaux Wine Negociants Association MBA program located in Bordeaux, France, specializing in the field of Wine.

Bachelors Degree, Business Commerce: Hotel & Food Management

Certified Sommelier, Wine Steward/Sommelier, Distinction

Diploma- Organizational Behaviour/ Psychology, Leadership Studies, Organizational Leadership