James Dolce Email & Phone Number

Hartford, Ct, Us

Troy, Ny, Us

In my role as a Process Improvement Instructor and Executive Mentor my goal is to deliver outstanding learning experience for participants. I leverage my extensive knowledge and expertise in Lean, Six Sigma, and Change Management methodologies. I am dedicated to designing, developing, and delivering customized courses that equip people with the essential skills and tools to effectively problem-solve, collaborate, and sustain positive change within their organizations. Key Education Responsibilities:• Design, develop, and deliver comprehensive process improvement courses tailored to meet the specific needs and goals of participants.• Facilitate skill development in process improvement methodologies, tools, techniques, and behaviors.• Employ a learner-centric approach to coaching, providing real-world guidance and support to drive collaboration and positive change.

Our Business Excellence Resource Consulting service helps clients become high-performance businesses by taking an end-to-end, process-based approach to address business challenges by enhancing internal capabilities needed to continuously improve and innovate. Whether you're a small business or non-profit looking to streamline operations, or a large enterprise seeking transformative change, we have the tools and knowledge to help.

Menlo Park, Ca, Us

Established and launched a new Lean Management structure and process excellence team, fostering a culture of continuous improvement across Finance and Customer Success teams. Lead, inspire, and support a team of world class practitioners with Lean and Six Sigma expertise. Provided an environment that encourages feedback, coaching and growth opportunities, enabling the team to perform at their highest level. Delivered thought leadership on problem solving techniques, implementing standard work, streamlining flows, conducting Kaizen events, and facilitating value stream workshops. Assisted with complex Business Process Reengineering (BPR) projects. (Reduced Finance month-end close cycle time by over 50%) Actively participated in the development of a Continuous Improvement Transformation Community and Culture. Engaged in workshops, forums, and training sessions focused on Lean Six Sigma, Change Management, and Process Excellence. Genesys Empathy Ambassador -

Conduct customer business operational assessments for Financial Service company identified product and service solutions to help improve their efficiency and reduce costs. Identify improvement opportunities that can impact customer experience, operational efficiency, and profitability.

Woonsocket, Ri, Us

Coached leaders in deploying an integrated Lean business system (tools, behaviors, and best practices) to reduce complexity, improve customer service, and drive positive business outcomes. Lead and conduct operational assessments to identify areas for improvement and streamline processes.• Collaborated with teams to design effective solutions directly impacting key performance metrics and assisted in developing and executing 100-day continuous improvement plans.• Successfully reduced overtime costs and attrition by over $345K by identifying 41 problems, prioritizing issues, and applying proper root cause problem-solving techniques in Call Centers.• Developed and delivered training programs to help leaders and colleagues overcome resistance to change.• Coach individuals and teams to shift their mindset and adopt behaviors that enhance cross-functional collaboration and performance.

Hartford, Connecticut, Us

Partnered with process owners to achieve strategic objectives, leading and managing all aspects of program planning and implementation. Facilitated the corporate function process improvement Management Steering Team, developing comprehensive strategies, and prioritized initiatives to improve organizational performance. Coached teams in change management techniques, driving improvements in service delivery and customer satisfaction.• Achieved $2.0M+ in cost and productivity improvements by managing a portfolio of 15+ large-scale continuous improvement projects impacting several hundred colleagues.• Remediated internal control deficiencies identified by an external audit, which placed $500M/ year of revenue at risk. Spearheaded a team to map current processes, identify controls, and implement best practices. • Trained and facilitated workshops for 1,000+ leaders and front-line associates in Lean Six Sigma practices, fostering a culture of continuous improvement and sustainability.• Streamlined the monthly financial performance settlement process by designing a uniform future state value stream to improve controls and eliminate waste. Reduced processing time by 48%, increased accuracy from 60% to 94%, and saved $300K in one year.

Us

Manage all aspects of large complex projects from initiation to delivery. Consulted with senior leaders to define core business objectives, identify performance gaps, developed strategies and improvements to close gaps. • Directed customer credential process improvement project to remedy issues with non-credential Sales Agents. Developed and installed solutions to avert potential future legal crises and loss of a key customer.• Turned around implementation of Electronic Medical Records (EMR) system, improved user acceptance testing implemented process improvements in 13 markets, leading to replication across other markets over nine months.

Led cultural transformation of $1B Revenue Assurance department utilized Lean methodologies transformed team to a continuous improvement focused operation. Directed a 45-member team at five locations. Conducted training on Lean principles, including standard work, waste reduction, Kaizen events, problem solving, and visual management. Worked with senior executives to redesign strategic planning process, translating strategies into projects and initiatives.• Drove business to improve processes, discovering $600k+ in annual lost revenue by conducting customer audits and creating value streams.• Slashed revenue loss by approximately $300k annually by leading Kaizen event to eliminate waste and redefine control process within customer CPI price increase process.

Reported to CFO and managed a 12-person team of Finance and Technology professionals across 3 locations. Teamed with business owners and management to identify and frame process improvement and system modification opportunities; led Six Sigma business system and process improvement projects for Finance, Sales, IT and Operations. Liaison with technology departments on systems projects, defined business requirements, led change management and oversaw implementation of processes. Developed, implemented and shared best practices and tools. Mentored Green Belt projects, provided champion training to peers and senior management, and developed/refined curriculum for the continuous improvement training program. Major Projects & Achievements:• Initiated and facilitated Kaizen/Lean events/projects, including Sales Process and Pricing Operations, Material Costing for New Business, New Product Launch, eCommerce Implementation and Turnover Process, and Operations Engineering Change Request Process. Also managed 10+ continuous improvement projects often stemming from the larger Kaizen events.• Identified and resolved revenue leakage problems in several areas of the business during the operations bill of material assembly process (company spends $90+ million/year on materials). Introduced controls, which halted revenue leakage. Identified $250,000 in lost revenue opportunity during past 2 years.

Implemented an enterprise-wide billing application in conjunction with parent company’s conversion to PeopleSoft financials. As business architect and program manager, established Project Management Office and coordinated all functional and technical resources required to consolidate/replace several disparate applications. Provided direction to a 22-member staff through 4 managers at 3 locations. Guided all project phases, including requirements gathering, team assembly, resource allocation, planning, budgeting, documentation, status reporting, user acceptance testing and user training. • Program managed an Enterprise Billing Financial System implementation on time and within cost estimates despite consensus that it could not be accomplished. Consolidated billing and reporting systems from 8 disparate platforms into a single scalable system. Estimated savings totaled $1.7+ million.

Ms, Business And Operations

B.S, Financial Accounting