James Dougan Email and Phone Number
James Dougan work email
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James Dougan personal email
Dedicated and results-driven former eLearning content creator with 6 years of experience creating tailored content to meet business needs, collaborating with subject matter experts, and supporting learners of all abilities. Skilled in communication and problem-solving, I am passionate about delivering high-quality work that drives measurable success. Since being made redundant, I took the initiative to reskill and pursue a career pivot into IT, recognizing my potential in this field. My experience has instilled me with the confidence to provide exceptional customer service, and I have complemented this with technical training. I recently completed an IT Technician Bootcamp with Just IT, earning my CompTIA A+ certification. My educational background aligns closely with the IT sector, holding certifications from a BTEC Diploma to a Computer Science degree. I am now eager to begin my new career path and gain hands-on industry experience as an IT Technician. I am actively seeking IT Technician roles within and around Worcestershire to apply my skills and grow within the industry.
Trowers & Hamlins
View- Website:
- trowers.com
- Employees:
- 1135
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It Training Digital Content CreatorTrowers & HamlinsUnited Kingdom -
Digital Content SpecialistStark Group Jan 2018 - Jul 2024Coventry, England, United KingdomTo support the delivery of the L&D strategy through the design and development of engaging and interactive learning solutions via multiple online learning mediums, focused on supporting the achievement of the business goals and future direction.Utilise curriculum design and break down complex concepts into easy-to-digest pieces of learning in collaboration with relevant stakeholders.Ensure all learning solutions fulfil objectives in a clear, well written and creative manner.Work collaboratively with subject matter experts to produce accurate and high-quality content.Work with the business to undertake piloting, validation and performance evaluation of training courses to ensure they are and remain, fit for their intended purpose.Experience with the Learning Management System (LMS). – originally Cornerstone replace with Eloomi at a later date.Develop and maintain collaborative relationships with colleagues to support development and implementation of learning solutions.Expertise in eLearning authoring and design tools.Create engaging micro-learning materials/media, including audio, video, interactive eLearning modules, simulations, role plays, games, etc. -
It Project TrainerSaint-Gobain Jul 2016 - Jul 2018Coventry, England, United KingdomTo support the business in providing solutions and developing requirements for training design, content creation and delivery activity, across all aspects of the business, including new system upgrades and implementation.Support the creation and delivery of learning solutions, across a range of delivery methods and techniques as required by the business.Training – assist with planning, material creation, compilation and administration for operations colleagues and central support teams.When supporting a system or strategic project go-live. Perform on-site support duties post-live, guiding Branch staff through all essential branch tasks after the conversion.Be the contact on location during project rollouts for training and optimisation.Evaluate the impact and benefit of all training delivered, and using the outputs of evaluations to continuously improve training effectiveness.Ensure training venues are clean, tidy, and safe and that equipment is fit for purpose at each site.Always promote a positive image, complying with all Company policies and procedures.Promote a positive Health and Safety culture and adhere to all required procedures.Actively contribute to meetings using system knowledge and processes to add value.Willingness to travel across the UK and stay overnight for extended periods of time.Clean driving licence -
Customer Service AdvisorJewson Jun 2014 - Sep 2016Redditch, England, United KingdomFor the first two months of my employment at Jewson I started working as in the timber yard, then I was given the opportunity to replace a former member of staff in the office as an admin / sales member. I worked my way from part time to full time. Responsibility of incoming goods.Investigate any discrepancies in stock levels.Adhere to trading standards when dealing with product pricing.Serving customers over the Counter.Taking a phone calls and speaking directly with customers.Processing sales orders.Picking orders from the Warehouse.Booking in deliveries, putting goods away, keeping the whole branch tidy.Working as part of a tightly-knit team to ensure that the branch runs efficiently and effectively.Experience with a world class trading system – Kerridge.
James Dougan Education Details
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MicrosoftOngoing -
Just ItAchieved -
Qa Higher EducationAchieved -
Qa Higher EducationAchieved -
Tap Learning (Part Of Qa)Achieved -
OmniplexAchieved -
OmniplexAchieved -
New College In BromsgroveTriple Grade: Merit Merit Merti
Frequently Asked Questions about James Dougan
What company does James Dougan work for?
James Dougan works for Trowers & Hamlins
What is James Dougan's role at the current company?
James Dougan's current role is IT Training Digital Content Creator.
What is James Dougan's email address?
James Dougan's email address is ja****@****ain.com
What schools did James Dougan attend?
James Dougan attended Microsoft, Just It, Qa Higher Education, Qa Higher Education, Tap Learning (Part Of Qa), Omniplex, Omniplex, University Of Wolverhampton, New College In Bromsgrove.
Who are James Dougan's colleagues?
James Dougan's colleagues are Andy Barnard, Andrew Puttick, Rob Newsome, Tom Calnan, Nicola Bentley, Janet Scoones, Nicky Challice.
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James Dougan
Belfast -
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2sunhouse-creative.com, jpdougan.co.uk
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James Dougan
London
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