James Dougan

James Dougan Email and Phone Number

IT Training Digital Content Creator @ Trowers & Hamlins
United Kingdom
James Dougan's Location
United Kingdom, United Kingdom
James Dougan's Contact Details

James Dougan work email

James Dougan personal email

n/a
About James Dougan

Dedicated and results-driven former eLearning content creator with 6 years of experience creating tailored content to meet business needs, collaborating with subject matter experts, and supporting learners of all abilities. Skilled in communication and problem-solving, I am passionate about delivering high-quality work that drives measurable success. Since being made redundant, I took the initiative to reskill and pursue a career pivot into IT, recognizing my potential in this field. My experience has instilled me with the confidence to provide exceptional customer service, and I have complemented this with technical training. I recently completed an IT Technician Bootcamp with Just IT, earning my CompTIA A+ certification. My educational background aligns closely with the IT sector, holding certifications from a BTEC Diploma to a Computer Science degree. I am now eager to begin my new career path and gain hands-on industry experience as an IT Technician. I am actively seeking IT Technician roles within and around Worcestershire to apply my skills and grow within the industry.

James Dougan's Current Company Details
Trowers & Hamlins

Trowers & Hamlins

View
IT Training Digital Content Creator
United Kingdom
Website:
trowers.com
Employees:
1135
James Dougan Work Experience Details
  • Trowers & Hamlins
    It Training Digital Content Creator
    Trowers & Hamlins
    United Kingdom
  • Stark Group
    Digital Content Specialist
    Stark Group Jan 2018 - Jul 2024
    Coventry, England, United Kingdom
    To support the delivery of the L&D strategy through the design and development of engaging and interactive learning solutions via multiple online learning mediums, focused on supporting the achievement of the business goals and future direction.Utilise curriculum design and break down complex concepts into easy-to-digest pieces of learning in collaboration with relevant stakeholders.Ensure all learning solutions fulfil objectives in a clear, well written and creative manner.Work collaboratively with subject matter experts to produce accurate and high-quality content.Work with the business to undertake piloting, validation and performance evaluation of training courses to ensure they are and remain, fit for their intended purpose.Experience with the Learning Management System (LMS). – originally Cornerstone replace with Eloomi at a later date.Develop and maintain collaborative relationships with colleagues to support development and implementation of learning solutions.Expertise in eLearning authoring and design tools.Create engaging micro-learning materials/media, including audio, video, interactive eLearning modules, simulations, role plays, games, etc.
  • Saint-Gobain
    It Project Trainer
    Saint-Gobain Jul 2016 - Jul 2018
    Coventry, England, United Kingdom
    To support the business in providing solutions and developing requirements for training design, content creation and delivery activity, across all aspects of the business, including new system upgrades and implementation.Support the creation and delivery of learning solutions, across a range of delivery methods and techniques as required by the business.Training – assist with planning, material creation, compilation and administration for operations colleagues and central support teams.When supporting a system or strategic project go-live. Perform on-site support duties post-live, guiding Branch staff through all essential branch tasks after the conversion.Be the contact on location during project rollouts for training and optimisation.Evaluate the impact and benefit of all training delivered, and using the outputs of evaluations to continuously improve training effectiveness.Ensure training venues are clean, tidy, and safe and that equipment is fit for purpose at each site.Always promote a positive image, complying with all Company policies and procedures.Promote a positive Health and Safety culture and adhere to all required procedures.Actively contribute to meetings using system knowledge and processes to add value.Willingness to travel across the UK and stay overnight for extended periods of time.Clean driving licence
  • Jewson
    Customer Service Advisor
    Jewson Jun 2014 - Sep 2016
    Redditch, England, United Kingdom
    For the first two months of my employment at Jewson I started working as in the timber yard, then I was given the opportunity to replace a former member of staff in the office as an admin / sales member. I worked my way from part time to full time. Responsibility of incoming goods.Investigate any discrepancies in stock levels.Adhere to trading standards when dealing with product pricing.Serving customers over the Counter.Taking a phone calls and speaking directly with customers.Processing sales orders.Picking orders from the Warehouse.Booking in deliveries, putting goods away, keeping the whole branch tidy.Working as part of a tightly-knit team to ensure that the branch runs efficiently and effectively.Experience with a world class trading system – Kerridge.

James Dougan Education Details

  • Microsoft
    Microsoft
    Ongoing
  • Just It
    Just It
    Achieved
  • Qa Higher Education
    Qa Higher Education
    Achieved
  • Qa Higher Education
    Qa Higher Education
    Achieved
  • Tap Learning (Part Of Qa)
    Tap Learning (Part Of Qa)
    Achieved
  • Omniplex
    Omniplex
    Achieved
  • Omniplex
    Omniplex
    Achieved
  • New College In Bromsgrove
    New College In Bromsgrove
    Triple Grade: Merit Merit Merti

Frequently Asked Questions about James Dougan

What company does James Dougan work for?

James Dougan works for Trowers & Hamlins

What is James Dougan's role at the current company?

James Dougan's current role is IT Training Digital Content Creator.

What is James Dougan's email address?

James Dougan's email address is ja****@****ain.com

What schools did James Dougan attend?

James Dougan attended Microsoft, Just It, Qa Higher Education, Qa Higher Education, Tap Learning (Part Of Qa), Omniplex, Omniplex, University Of Wolverhampton, New College In Bromsgrove.

Who are James Dougan's colleagues?

James Dougan's colleagues are Andy Barnard, Andrew Puttick, Rob Newsome, Tom Calnan, Nicola Bentley, Janet Scoones, Nicky Challice.

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