James Driscoll Jr. Email & Phone Number

Troy, New York, United States

- Coordinating across business departments and stakeholders, gathering , and implementing enhancement requests across departments- Effectively identifying and resolving system issues and appropriately communicating items to management, business process owner and users. Senior role would be the technical SME/Lead on initiatives- Responsible for system documentation, including, converting user requirement specifications to a detail design specification, writing configuration test plans and summary reports- Configuring reports (tabular, trend and labels)- Performing daily business administrative tasks related to functional support and general user account administration- Providing SME support and working closely with functional departments on projects to developing , implementing and enhancing the system- Processing IT Applications changing control requests- Working with Validation and Quality departments ensuring IT Applications are implemented following development life cycle approach- Providing application assistance prior to, during and post Regulatory/Partner inspections- Training other IT Applications employees and contractors- Coordinating with other IT Applications team members implementing the system in an efficient manner- Providing end-user support for IT Applications including troubleshooting problems at the application server level- Participating or leading IT Applications systems security access and periodic audit trail reviews

Troy, New York, United States

- Coordinates across business departments and stakeholders, gathering and implementing enhancement requests across departments- Responsible for IT Applications documentation, including, converting User Requirement Specifications to a Detail Design Specification, writing Configuration Test Plans and summary reports- Configures reports (tabular, trend and labels)- Processes IT Applications change control requests with guidance- Works with Validation and Quality departments to ensure IT Applications are implemented following development life cycle approach.- Coordinates with other IT Applications team members to implement the system in an efficient manner- Provides end-user support for IT Applications including troubleshooting problems at the application server level as required- Participates or may lead IT Applications systems security access and periodic audit trail reviews- Performs daily business administrative tasks related to functional support and general user account administration.- Other duties as assigned

Saratoga Springs, New York, United States

- Designed hardware solution for a multi-million-dollar business project focusing on automation.- Conducted user training sessions to ensure proper use of hardware and software, designed to improve efficiency.- Offer creative technological solutions to complex business projects.- Maintain business operational databases.- Write PowerShell scripts to automate business projects using REST API.- Promptly respond to end-user’s problems to reduce downtime.

Oneonta, New York, United States

- Repaired and serviced hardware in student and faculty laptops.- Deployed new desktop computers/laptops to professors.- Performed security scan on laptops to look for viruses and malware.- Teamed with coworkers to find best solution for complex problems.

Latham, New York, United States

- Published cars on website allowing customers to view current inventory.- Managed certification process with manufacturer, resulting in resale of vehicle.- Identified cars in the supply chain process to determine earliest availability.- Assisted sales staff with sales and the location of cars.

Latham, New York, United States

- Provided support to IT management with key IT projects.- Performed database and server management.- Implemented hardware and software upgrades, optimizing overall performance.- Assisted with the rebuild of the phone server.