James Duff

James Duff Email and Phone Number

Director Key Accounts EMEA @ AMI Group
Crawley, GB
James Duff's Location
Crawley, England, United Kingdom, United Kingdom
James Duff's Contact Details

James Duff work email

James Duff personal email

n/a
About James Duff

Senior management professional with extensive experience and varied background in a wide variety of commercial functions derived from a career in the passenger aviation and food service industries gained through a variety of managerial roles in Virgin Atlantic Airways (VS),Qatar Airways (QR) and Lily O'Brien's. Career to date has included extensive promotions through operational and commercial departments into a senior commercial management role within Lily O'Brien's in times of profound organisational growth and strategic positional change. Proven innovator and team player. Excellent interpersonal, negotiating and planning/implementation skills.SpecialtiesCustomer ExperienceProgramme/ project management Account managementBusiness developmentPeople ManagementProduct developmentChange Management

James Duff's Current Company Details
AMI Group

Ami Group

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Director Key Accounts EMEA
Crawley, GB
Website:
lilyobriens.ie
Employees:
40
James Duff Work Experience Details
  • Ami Group
    Director Key Accounts Emea
    Ami Group
    Crawley, Gb
    View
  • Lily O'Brien'S Chocolates
    Head Of Foodservice
    Lily O'Brien'S Chocolates Sep 2013 - Present
    London, United Kingdom
    I am responsible for managing and developing existing and new customer relationships, ensuring that the customer's needs are the focus of any new business requirements or product developments. I identify opportunities to enhance the service levels for our customers and aim to increase sales through a customer experience management approach.
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  • Qatar Airways
    Senior Manager Inflight Service Design
    Qatar Airways Aug 2012 - Aug 2013
    Doha, Qatar
    Responsible for developing and designing all Onboard Products and Services in the area of the customer experience, including Menu and beverage design, and implementing product standards and procedures. To ensure that all Inflight Services customer experience developments protect and/or enhance the Qatar Airways brand.
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  • Virgin Atlantic Airways
    Customer Experience Manager
    Virgin Atlantic Airways Jan 2009 - Aug 2012
    London, United Kingdom
    Manage the comprehensive customer experience by formulating compelling customer propositions that are coherent across the organisation, thereby ensuring that investments yield maximum returns for both the business and the customer. Safeguard and elevate the Virgin Atlantic Airways brand through all customer experience initiatives.
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  • Virgin Atlantic Airways
    Product Development Manager - Onboard Product & Services
    Virgin Atlantic Airways May 2005 - Jan 2009
    London, United Kingdom
    Manager of New Product Development for Onboard Products and Services, responsible for supporting the brand with cost-effective solutions across the supply chain. To ensure the attainment of innovation and quality within specified budget constraints.
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  • Virgin Atlantic Airways
    Operational Controller - Inflight Services Operations
    Virgin Atlantic Airways Aug 1999 - May 2005
    London, United Kingdom
    Responsible for ensuring the optimal efficiency of the airline's in-flight product and service inventory, as well as maximizing the commercial advantage derived from fleet capacity and operating costs.
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  • Deltech Design Services
    Senior Draughtsman
    Deltech Design Services Dec 1998 - Aug 1999
    Sutton, United Kingdom
    dds is an established business consisting of multi-disciplined engineers providing technical know-how in all aspects of mechanical, electrical and public health services.
  • Jones Engineering Group
    Computer Aided Design Technician
    Jones Engineering Group Aug 1997 - Dec 1998
    Dublin
    Jones Engineering group is one of the largest and the longest established building services contractors in Ireland. It has worked with some of the worlds largest multinationals and has a track record of delivering projects safely, on schedule, to a very high standard and within budget.
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James Duff Skills

Strategy Management Change Management Operations Management Airlines Negotiation Product Development Product Management Budgets Aviation Customer Experience Project Management Business Process Improvement Process Improvement Business Strategy Contract Negotiation

Frequently Asked Questions about James Duff

What company does James Duff work for?

James Duff works for Ami Group

What is James Duff's role at the current company?

James Duff's current role is Director Key Accounts EMEA.

What is James Duff's email address?

James Duff's email address is ja****@****gin.com

What skills is James Duff known for?

James Duff has skills like Strategy, Management, Change Management, Operations Management, Airlines, Negotiation, Product Development, Product Management, Budgets, Aviation, Customer Experience, Project Management.

Who are James Duff's colleagues?

James Duff's colleagues are Raluca Stepanencu, Magda Tazbier, Jean Mulhall, Monika Staniec, Evelyn Mcloughlin, Evelyn Bernardo, Louise Dillon.

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