James Dutton Email & Phone Number

Stoke-on-Trent, United Kingdom

• Since March 2015 I have been a Team Manager within Ageas. A list of my responsibilities, experiences and skills;
• Utilising strong communication skills to liaise with internal departments such as; Resource & Planning, Credit Control and the Customer Relations Team
• Responsible for managing the teams quality monitoring, adhering to business expectations and FCA guidelines
• Showcasing strong time and workload management skills to ensure all work is dealt with in a timely and concise manner, in-line with FCA guidelines
• Vastly experienced in coaching team members in all areas of performance, including; rapport building, objection handling, general sales/service and complaint handling
• Responsible for Risk Management – raising risk crystallisations when required to protect both customer and business interests

Stoke-on-Trent, United Kingdom

During October 2011, Ageas acquired General Motors as a partner. I was given the opportunity to move into this newly formed department as support and experienced hand to help newer and less experienced staff. During this time I learnt many differing skills from the art of rapport to the ability to sell our products, whether this be the additional ancillary.

Stoke-on-Trent, United Kingdom

My first role within Ageas was to work as a customer service advisor, this entailed providing excellent customer service to our external and internal customers. Providing a good service is not satisfactory, the service must be world class and memorable, this is something I'm incredibly passionate about. I have a track record of providing excellent service.