James E Mingo Email & Phone Number

260 E. 161St, Bronx Ny 10451

• Providing desktop service to Criminal, Civil & Juvenile Rights Practice users at different locations and departments within the five boroughs of New York City.• Troubleshoot, diagnosed and resolving technical hardware and software issues request in person, via phone, emails or remotely. • Set up projectors and laptops for staff conference meetings and polycoms video set ups for lawyers to talk with their clients that’s inconsiderate. • Updating and replacing network ports, hardware parts on all printers, fax and copy units. Elite desk top 800, Dell 3010 & 7010 desktops. Laptops/notebook 640 G1 & G2. Replacing and re imaging/ghosting hard drives using Symantec ghost32 11.5, replacing fans, batters and processors in units. • HP laser jet CM4045, M9050, M4555, M525, M527c, M830, M630, P4515x/4350dtn, Canon 6265, 8295, C5051 & 6055 copy machines. Replacing maintenance and fuser kits as well as toners, make service calls to vendors, also troubleshooting, diagnose and resolve all issues with equipment’s.• Doing audits/inventory on the equipments’ to the database using inventory trackers (Wasp).• Retrieving surveillance data text, videos and photos off of electronic devices, smart phones, iPhones, iPads, laptops and digital Cameras to help lawyers with their cases.

180 Water Street, New York, Ny 10038

• Provided technical support service to over 300 users, assistance in person, via phone and emails.• Troubleshoot diagnosed and resolved technical hardware and software issues with Dell desktops and laptops. • Set up new hires and prepared daily shift activity reports for management and call center.• Provided IT support for projector set ups and conference meetings. Moved and supported hardware betweenLocations Desktops Dells, Printers Lexmark, Fax machines canon, scanners and copy machines, Toshiba.

335 Madison Ave, Ny, Ny 10017

• Troubleshoot, diagnosed and resolve end-users network, data and printer problems in person, email, phone or remote access using Citrix for 300 users.• Active directory manager using windows server 2008 for new hire set ups and managing user accounts, administered phone numbers to employees using CISCO.• Recorded and tracked support problems in help desk software using spice work for daily dudes and keeping end users up to date on their request. Equipment moves to different locations.• Server back ups and archiving data, system support to the LAN room equipments.• Ordered hardware parts for HP desktops, laptops and printers. Xerox copy machines and canon fax machines.• Doing monthly patches, set up and supported projectors for conference call meetings.• Disaster recovery training once a year at Iron Mountain in New Jersey.

Bachelor'S Degree, Information Technology, 3.5

Activities and Societies: I like to bowl, play baseball watch movies and take my children to Chucky Chees.

Associate'S Degree, Computer And Information Sciences And Support Services, 3.8