• Provide product management, operational insight, and systems delivery activities for our large-scale digital transformation programs.• Manage delivery teams spanning contact center CRM systems, modern web applications, and API integrations to enrich existing experiences while modernizing the technology stack to support a diverse and expanding service offering• Transitioned to cloud-first and cloud migration on Amazon Web Services (AWS)• Achieve success by growing cross functional talent blended across traditional offices, remote/work from home, and international resources. Coached our rapidly expanding team through agile transformation and best practice adoption.

Oversight of the architecture, design, development, and delivery of multiple complex systems that serve 22 call centers supporting 250 health care contracts across 39 states. Belief in hands-on leadership of teams who execute through extreme ownership and drive results across functional areas.• Evaluate opportunities for new platforms, integrations, and process improvement systems to extend the value of technology and enhance the customer experience.• Ownership of strategic planning; proposal writing; budgeting; staffing and career planning; audits (SOC2 Type II, Sarbanes-Oxley, client-driven audits); R&D tax credit studies; and change advisory board activities.• Management of vendors for skills-based and project level outsourcing.• Transitioned the team to a hybrid model that included telecommuting, remote workers,and offshore teams. Transitioned to Atlassian SDLC tools to employ agile methodologies and promote collaboration in the creation, maintenance, and deployment of business applications.• Created and fostered a culture of continuous improvement, innovation, and teamwork. KEY ACCOMPLISHMENTS:• Led LogistiCare’s enterprise information technology strategy during the company’s climb to $1.2b in revenue and 4,000 associates.• Enterprise transformation from a legacy client-server technology stack to enterprise Java services built on a robust Red Hat middleware stack deployed to Amazon Web Services (AWS). Candidate for the 2017 Red Hat Innovation Award.• Extension of services to mobile devices through integration with transportation dispatch software vendors; introduction of tablet-managed forms replacing paper-based field audits; creation of web portals and mobile applications for self-service reservation management; and integration with non-traditional providers such as Lyft.• Creation and championing of a formal corporate mission, vision, values statement to direct strategic planning and align company culture.

Directed the software development, database, quality assurance, EDI, technical writer, and business alignment teams with a primary focus on enhancing the software systems, the design and development of future software, and integrations with nationwide health care partners. Worked with the executive staff to provide solutions to improve the effectiveness of business operations.• Architected enterprise systems for performance, scalability, flexibility, and feature compliance.• Served in primary program, product, and project management capacities across a spectrum of ERP applications, websites, mobile applications, and B2B integrations.• Oversaw the creation, maintenance, support, and daily operations of hundreds of EDI exchanges representing ANSI ASC X12 eligibility (270/271, 834) and encounter (837P) files, and 820 and 278 files. Interacted directly with client services teams to gather requirements and coordinate validation and changes.• Drove compliance with Section 508 accessibility, HIPAA and HITECH Act controls, Sarbanes-Oxley concerns, and security standards.• Participated in the design, deployment, and support of high-availability IBM DB2 databases and business continuity events.• Delivered technology demonstrations and teaching events to business associates and clients spanning departmental, executive, and corporate audiences.KEY ACCOMPLISHMENTS:• Expanded the enterprise call center application to include portals for all primary stakeholders; new business workflow systems for cost controls; and applications for new business lines. Created technology solutions with priority on delivery to the business.• Transitioned the group from Delphi to ASP.NET/C#; IBM Rational tools to Microsoft TFS; and waterfall to an Agile SDLC framework.• Integrations such as Alfresco document management; real-time Bing and Google public transit queries; electronic signature capture and validation; appointment reminders; and proprietary transportation algorithms.

Designed, developed, and supported new software products for LogistiCare; expert in the company’s product lines and application development toolsets, contractual business requirements, and business operational needs. Evaluated the needs of new software modules, determined resources for the tasks, and worked with senior management to complete software project plans.• Management of software projects and business processes with our clients. Assisted in system design, roadmap planning and technical vision, development, testing, documentation, and training.• Maintained a balance between building sustainable, high-impact projects and shipping things quickly.• Created and enforced coding guidelines. Established best practices for software development in areas such as source code control, code quality, documentation and testing.• Facilitated communication between the team and the other groups in the organization.• Guided the professional and technical development of my team members. Helped develop their careers and assigned them to projects tailored to their skills, personalities, work styles, and professional goals.• Worked with engineers and product managers to maintain a prioritized backlog and create short term and long term goals.• Owned the team’s deliverables and ensured LogistiCare continued to ship scalable, highly- available products.• Assisted with recruiting, hiring, and termination decisions for the staff.• Partnered with infrastructure, support, training, and implementation staff to develop, field, and support the products.KEY ACCOMPLISHMENTS:• Complete rewrite of the existing transportation management system to a cross-platform application that became the enterprise-level ERP system for reservation intake, subcontractor management, service distribution, claims adjudication, and encounter data management.• Introduced a content management solution to provide a customizable individual client web portals representing their specific programs.

Software development consultant with Software Architects, Inc. for Cleveland, Ohio area corporations such as Ameritech and National City Bank in individual and team roles. Provided clients industry-guaranteed knowledge; endorsed as a Microsoft Certified Professional and a Sun Certified Java Programmer.

Custom programming team leader with National Data Corporation who designed, documented, and programmed new software and maintenance initiatives of the Health-EDI health insurance billing software. Coordinated programming for new sales among the programming team, customers, and support staff and provided regular status reports to corporate managers. Interacted directly with clients and the technical support team to troubleshoot, identify, and implement solutions to software problems. Customized the product to meet each specific customer’s needs and insurance guidelines.

United States Army Communications and Computer Systems Maintainer who installed and sustained US Army and NATO secure voice and data systems (COMSEC); maintained WAN/LAN, tactical satellite, and digital exchange circuits; scheduled, directed, and inspected communication system equipment maintenance. Managed access control procedures; classified electronic data and materials security; operational testing and evaluation; and systems integration and information architecture. Succeeded in intelligence and combat support roles for the United States Army, United Nations, and NATO working stateside (CONUS) and overseas (OCONUS).