James E. Mooney Email & Phone Number

Baltimore,Md

Laurel,Md

Customer service & Dispatch Manager.

Baltimore, Maryland Area

Manage day to day operations in the HVAC industry while reporting to the GM.Responsible for monthly and yearly revenue targets while minimizing spending.Mentoring a team for further growth within the company while providing excellent customer service to our customer base.Responsible for all hvac techs and installers as well as their growth in the industry.Ensure good relationships with outside vendors and sub-contractors while continuing to grow our professional network to offer the customer the best hvac solutions.Skills*Managed 12 field employees including office and dispatch staff* Provided 24/7/365 service to a customer base of 10,000* P&L,budgetary knowledge* Proficient with Microsoft office,Energy software,and Pegasus logistic software*In depth knowledge of claims process while being able to negotiate and minimize company liability*Operations*Customer retention and new business growth

Baltimore, Maryland Area

Oil company that sells Commercial and residential fuels while offering heating,plumbing,new hvac equipment sales and service.