James Stewart Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

As a Senior Business Transformation Manager I am responsible for implementing transformation initiatives, ensuring delivery against the business case and in alignment with the organisations strategy. This is to be achieved by having direct input into the project scope and business requirements in the capacity as either Product Owner and/or SME together with ensuring adherence to delivery, change, and risk frameworks.

Melbourne, Australia

The Customer Remediation Team was formed in response to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.As the stream lead my role was to assemble a team of Business Analysts, Data Analysts, and Case Managers to identify the impacted populations, the extent to which they were impacted, and to develop remediation processes in line with Group policy, applicable regulatory guidance, and the remediation methodology as signed off by the Project Steering Group & Board.

Melbourne, Australia

The Operational Excellence Team, comprised of 4 teams and over 30 staff, was charged with supporting the business in the fields of training, quality assurance, knowledge management, scrum product owners, continuous improvement, workforce planning and management reporting.

Melbourne, Australia

The Business Information & Improvement Team was responsible for the delivery of management reporting, workforce planning and continual improvement of the business unit through the application of Lean Six Sigma capability.

Melbourne

The Customer Services department comprised of 6 teams and over 70 staff providing administration services to financial advisers across 14 different labels in both wealth and superannuation products.

Melbourne, Australia

Leadership across a variety of teams teams including Mail Distribution, Applications, Adviser Registration, Account Amendments and Customer Services Support [Process Improvement, Quality Assurance, Coaching, & Project SMEs].

Wellington & Wairarapa, New Zealand

The core objective of the Registry Manager role was to lead the dis-establishment of two existing teams and the formation of a combined Unit Trust and KiwiSaver Scheme administration team. Determining an appropriate organisational structure for the new team, implementing appropriate processes and controls to support these combined functions, and foster a one-team culture proved key to the successful implementation.

Wellington & Wairarapa, New Zealand

In my role as Business Acceptance Manager I was to act as the key point of contact for Jacques Martin and its clients in all testing related matters, representing their interests by ensuring technology changes integrated into the business solution and complied with regulatory requirements.