Successfully guided clients in meeting PCI DSS 3.2.1 & 4.0 requirements as coordinating and lead QSA on a half dozen client facing projects including managing transitions from 3.21 to 4.0Guided numerous clients through the complex certification requirements of ISO27001, establishing the firm as a leader in compliance consulting through strategic advisory and process execution.Served as the go-to Subject Matter Expert (SME) for SOC2 audits, fostering trust and reliability among team members, executives, and clients through effective relationship building.Coordinated evidence review and design to meet the needs of SOC2 and HIPAA assessments as well as contributing base evidence for HITRUST certificationsPlayed a pivotal role in audit preparation and execution, significantly reducing the number and severity of findings by promoting continuous monitoring and proactive management engagement.Successfully redesigned the SOC2 readiness program, leading to marked improvements in client deliverables and experiences,thereby directly contributing to the company's esteemed reputation in compliance consulting

● Led the execution and ongoing optimization of the audit and policy exception program, significantly enhancing the design and execution of key processes within the PwC Risk Management Framework to align with regulatory and compliance standards.● Coordinated a geographically diverse team to deliver consistent execution of security protocols, leveraging expertise to categorize and prioritize findings effectively based on their impact on clients, regulatory compliance, and the company's risk posture.● Excelled in negotiating risk responses with assessors, control owners, and leadership, ensuring that risk management strategies were aligned with organizational goals and compliance requirements.● Established as the go-to Risk Subject Matter Expert (SME), known for hosting critical risk-based discussions, defining procedures, and designing processes that significantly improved user experience in line with ITIL 4 standards.● Redesigned the audit management framework to clarify the roles of assessors and management, and introduced a more streamlined, user-friendly policy exceptions process, markedly improving the customer experience by minimizing procedural complexities.

● Demonstrated exceptional capability in securing client confidence for the management of sensitive data, through effective negotiation of security controls in contracts and comprehensive assessment of supplier security practices.● Led the development and presentation of a robust supplier security governance process, contributing significantly to the advancement of PwC's security protocols and the successful conduct of the SOC 2, Type 2/SOC3 compliance initiative.● Empowered topical experts with the necessary training to accurately and confidently respond to assessors, while expertly managing client relationships to foster a positive perception of PwC's security program.● Excelled in navigating complex regulatory and compliance landscapes, including ISO 27001, NIST, FISMA, HIPAA, and GDPR, ensuring compliance across all operations and successfully focusing assessments on pertinent data and services.● Created and implemented an innovative supplier integration process, documented and presented to stakeholders, leading to the streamlining of external supplier evaluations and their integration into the Archer GRC platform.

● Managed a 30+ member IT support team, ensuring exceptional service delivery to 5K+ internal clients across Washington DC, Baltimore, Virginia, and the Carolinas.● Recruited, hired, trained, and managed professional development of IT staff, fostering a culture of growth and upward mobility within the team.● Implemented cost-effective, results-oriented strategies to provide top-tier IT support in a rapidly growing market, enhancing operational efficiency.● Directed strategic IT initiatives and support operations, optimizing system performance and user satisfaction across multiple regional offices.● Pioneered innovative IT solutions tailored to meet the dynamic needs of PwC's internal clients, contributing to the firm's competitive advantage in the industry.

● Played a pivotal role in managing a 30+ member IT team across a 5-state area, ensuring high levels of operational efficiency and team coordination.● Led the execution of major IT upgrades and initiatives, including network enhancements, comprehensive PC refreshes, and VOIP system installations, significantly improving infrastructure reliability.● Coordinated major office relocations and restacks, overseeing all IT-related planning and implementation to ensure seamless transitions and minimal operational disruption.● Provided critical support for large meetings and corporate events, deploying advanced IT solutions to facilitate effective communication and collaboration.