James Eakin Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

Greater St. Louis Area

• Managed a team of 3 direct report managers and 25 indirect report engineers.
• Migrated Herndon and Bright House NOCs into St Louis during merger.
• Helped develop and implement NetOps Severity Definition Matrix.
• Developed Incident Management role and training.
• Implemented FCC filing automation forreportable outages.

Olivette, MO

• Onboarded Metaswitch Alarms and helped with deployment and migration of the platform.
• Used Python, PHP, and MySQL to develop reports to check health of voice platform.
• Used Python, PHP, and MySQL to develop tool for xMatters bulk administration.
• Created NOC Dashboards to show outage bridge usage and participation.
• Created scripts for NOC teams to speed up outage recovery on voice platforms.
• Created scripts for NOC teams to gather router data to speed opening vendor tickets.

Manage the network and trunking needs for servicing new telephone markets as a CLEC. Lead the Tier 1, Tier 2, and Network Operations Centers for our ISP, Telephone, and 4G LTE operations. My duties include but are not limited to the following:Trunk Forecasting (PSTN) and planningManage the group that places Access Service Requests (ASRs)Interconnection.

* Worked trouble ticket and took support calls from wholesale and retail customers on Fiber, T1, PRI, DSL, and VOIP products* Racked and stacked servers and routers in the data centers.* Configured and deployed Core and Access Routers for the voice and data networks* Configured and deployed Media Gateways to augment the telephone network