James Easter, M.S. Email & Phone Number

Orlando, Fl, Us

Natick, Ma, Us

Reston, Va, Us

Altamonte Springs, Fl, Us

Serve as a site security admin for specific applications that require access and audits.Coordinate with external hospitals to set up meetings and plans to better help our internal team members.In charge of placing purchase orders for equipment and corporate enterprise accesses.Create trainings via PowerPoint for staff meetings.Configure zebra printers so that team members are able to do their job.Provide user education on best security posture within and outside of the network.

Bethesda, Md, Us

Troubleshoot network related issues for remote workersTrained over 15 service desk analyst over the course of 2 years.Helped the company defend against cyber attacks as a first line of defense, in which saved them millions of dollars.Educate end users of best practices while on the intranet.Walked customers through iPhone and iPad setup.Created documentation for new issues that was never documented.

Newark, California, Us

EXPERIENCE in remote Exchange O365/ administration of Active DirectoryPROVIDED troubleshooting support to Premier and PTSolve Level (Microsoft's most valuable) customers.Worked on Microsoft's Rave Ticketing System, employing Viewpoint diagnostic tools. MIGRATIONS - Mailboxes, Public Folders, User ProfilesMICROSOFT Azure administration - adds moves, and changesCLOUD\AD\Exchange account administration (modify and mange user accounts and group permission’s)SUPPORT on-premises Active Directory with O365 (DirSync)POWERSHELL \ VB script knowledgeDeveloped and maintained ongoing customer relationships, serving as a guide for future issues.RESTORE and Recover AD ObjectsUTILIZED remote sessions, phone calls, and emails to assist in issue resolution.MAINTAIN and update ticket problem management systemEXCHANGE ON PREMISE calendar/shared folder permission and delegationCLOUD Exchange calendar/shared folder permissions and delegationPROVIDE 3rd level support for 5000 users and executive level clientsSECURITY and Compliance implementation using O365TROUBLESHOOT any issue related to exchange online for small and large organizations

Janesville, Wi, Us

STAFF THE HELP DESK ACD Queue and monitor the Help Desk work order systems to answer and qualify, categorize, collect information resolved reported incidents via SalesForce as ticket system.ESCALATE INCIDENTS that cannot be resolved at Level 1 to Level 2 and 3 support. Maintain communications with requestors and report on status to the end user while Level 2 and 3 support resolve incidents. DOCUMENT INCIDENT RESPONSE details and provide information to the resolution knowledge base. ENTER COMMANDS and observe system functioning to verify correct operations and detect errors. INSTALL AND PERFORM minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. MONITOR AND OVERSEE the daily performance of computer systems responding to errors and alarms. SET UP equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software and hardware. APPLY service packs, updates and security patches to systems. MAINTAIN record of daily data communication transactions, problems and remedial action taken, and installation activities. READ technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.REFER MAJOR hardware or software problems or defective products to vendors or technicians for service. PROVIDE UPDATES, status, and completion information to manager, problem request tracking system, and/or via voicemail, e-mail, or in-person communication. RECORD DETAILED time allocation on a daily basis in the Time Sheets system for proper cost allocations. MONITOR servers using Solarwinds. SCAN computers for malware.

Us

PROVIDED CUSTOMERS with high quality experience by assisting them with sales consultants.MONITOR AND CLEAN any potential malware on customer’s device.ENGAGE customers using selling skills to provide solutions to their technology challenges.PERFORM NEW PC setups, which includes update operating systems and optimization.INSTALL Microsoft Office and antivirus software.EDUCATE CUSTOMERS on current issues that helps resolve reoccurring problems.CONNECT DEVICES to LAN and WAN to better stay connected to devices.PREPARE DETAILED AND ACCURATE REPORTS in a timely manner. FOLLOW UP, SUPPORT AND RESOLVE any technological errors and customer concerns.CUSTOMER SERVICE that helps develop and maintain relationships with customers with diverse needs. PROVIDE technical information about products and services. ASSESS the needs of customers and identify or tailor products and/or services to meet their needs. RESOLVE non-routine problems, questions, or complaints and direct the most complex problems, questions, or complaints to the appropriate person.CONNECT PAN type devices for customers. PERFORM DATA BACKUPS on clients PC, tablets and phones.TROUBLESHOOT hardware, network and software issues for customers.

Washington, Dc, Us

Controlled aircraft ground traffic.Minimized delays and maximized safety.Assisted pilots in bad weather and emergency situations.Alerted personnel to flight difficulties.Monitored runway traffic.Directed ground traffic, including taxiing aircraft, maintenance vehicles and baggage vehicles.Issued information on runway to use, wind velocity and direction, visibility, taxiing instructions and other aircraft.Issued air traffic clearances.Operated radios, interphones, computer systems, radar, recording systems, weather equipment, light guns, airport/runway lighting systems,backup equipment and communications system.Operated airport lighting panel and emergency generator.Maintained aircraft activity log.Supervised 30 sailors to become mission ready at two duty stations.Knowledge sets include Flight simulators, Information Security, Operations, Safety, Standard terminal automation replacement systemsSTARS, Supervision.Answered radio calls from aircraft.Issued information on runway to use, wind velocity and direction, visibility and taxiing instructions.Operated radios, radar, recording systems, weather equipment, light guns, airport/runway lighting systems, backup equipment andcommunications system.Operated airport lighting panel. l Certified air traffic controller.

Bachelor Of Arts - Ba, Information Technology And Informatics

Master Of Science - Ms, Information Assurance And Cybersecurity

Education record