Currently working from home setup with CloudStaff Philippines as a full time Salesforce Administrator to one of its client in the United States.• Managed Salesforce requests/issues for 800+ Salesforce total end users• Continuously maintain and improve the database• Successfully implemented Salesforce and on-boarding of several hundred users• Configured Salesforce functionalities to enhance performance of business process• Supported Omni Channel users and setup• Supported testing cycles

Worked as a sole Salesforce.com Administrator for Star Cruises supporting their business analytics for casino, hotel and shipping operations for ASEAN region.Performing daily duties like creating Objects, Custom Objects, Fields, Custom Fields, Field Dependencies and Validation Rules and also perform ongoing system administration (maintaining user roles, security settings, profiles, workflow rules, and data integrity) Record Types, Approval Process and Workflows.Configuration of Company Org security settings like Role hierarchies, Profiles & Custom Profile, Sharing rules, and Permission sets enhancements. Also had a background on SFDC reporting such as Custom reports, custom report types and dashboard. Did data manipulation methods like Mass Clean up, Mass delete, Mass upload and Mass De-dupe using Data Loader as needed. Manage dashboards, reports, forms, templates, custom objects, object relationships, fields, and layouts.Establish and maintain data quality through daily/weekly/monthly/quarterly reporting. Acted as a Project Manager every time there is a planned deployment. Create change management plan/ project management plan accordingly. Gathered requirements and crafted them into solutions for internal departments. Scoped and defined 50+ projects to implement new business solutions. Trained several managers and as salesforce first line POC

Using Salesforce CRM to perform requests and tasks such as de-duping Accounts and Opportunities in Infor sfdc instance and extracting various reports in SFDC for reconciliation purposes.• creating/ editing record information of employees and their customers• Reconcile prior month Incentives and Compensation of reps• Create and Upload Accruals for incentives and compensation• Create monthly Incentives and Compensation of reps• Manipulates Excel data to produce meaningful reports using graphs and pivot table for a more detailed analysis• writes technical documents, checklists and procedures• ensures validity of data by performing data quality review• Consolidates/merges/de-dupe duplicate data by creating and using existing comparison by using excel, salesforce, and internal Infor CRM• prepares the weekly, monthly and quarterly report for the Vice President of Finance of Infor

Using Salesforce as CRM tool and performed tasks such as De- duping vendor Accounts and editing data information for Compliance Depot. Other key responsibilities are:• Ensure that data integrity is maintained company-wide in RealPage Salesforce instance• creating/ extracting/ uploading reports in Salesforce• creating Dashboards• creating Excel Reports for top level managers like Pivot tables and charts• creating/ editing Account information of Vendors

Served as a Data Quality Administrator for Salesforce CRM in Sophos Philippines. Provides support for the entire Sophos organization for its Sales Operations for various regions (North America, APAC, CEMEA, NEEMEA, UK&I) Key Responsibilities are:• Ensure that data integrity is maintained company-wide in Sophos' Salesforce instance• Identify duplicates and inaccurate Account, Contact, and Opportunities information in Sophos Salesforce instance• Merge duplicate Accounts and duplicate Contact requests for Sales Operation people• Mass Upload Data/ Records as requested by Sales Operations• Mass Update Data/ Records as requested by Sales Operations• Mass Merge Accounts and Contacts weekly to maintain Data Quality• Performed individual record updates as requested by Sales Operations• Create reports as needed• Performed Configurations as needed by the Salesforce Administrator

Working as an offshore Salesforce CRM administrator for Salesforce Clients in United States and Canada. Provided support to customers and performed various task such as: * Customized client’s Salesforce CRM including page layouts, fields, and tabs* Help create a secure Salesforce environment for client’s organization* Maintain and import clean data* Create High value report and data* Set up workflow automation* Set up data validation rules* Automating Leads and Cases* Creating Queues and Assignment Rules* Email Administration and Email Templates* Creating Auto-Response Rules and Web Forms* Perform Salesforce.com application administration including data configurations, user roles, user hierarchy and profile setups to ensure proper security