James Eichman Email & Phone Number

I have spent the last 12 years in various customer service roles. I've worked in the autism field, retail, food industry, oilfield, and office settings.I am a very detail oriented person who is very driven by performance and accuracy. While working with Rover.com I built multiple dashboards to help increase the teams overall accuracy and efficiency. These sql queries detected various errors that were made in api tickets and they were flagged and brought to our attention for correction. Our team had one of the highest accuracy ratings of all of the teams within the company at the time.Additionally, I worked alongside my team to build a query for the purpose of tracking fraud. Because of a pattern I was able to detect I was able to link a fraud account to over 50 other accounts that spanned back over a year's time.