♣ Provided onsite support of new startup building♣ Primary IT Project Manager for Career Choice classroom build♣ Perform upgrades and configuration of Cisco IDF switches♣ Completed wireless AP remediation project to correct various issues within wireless infrastructure♣ Responsible for successful rollout of AFE Gift Wrap workstations, which introduced network enabled Zebra printing in our FC♣ Provide on-call support in the event of high severity outages♣ Windows and Linux systems support and troubleshooting♣ Install, test, and troubleshoot applications♣ Diagnose and maintain desktop, laptop, and ThinClient systems♣ Research, troubleshoot and resolve issues in a timely manner and according to SLAs♣ Complete procurement process♣ Partnered with external vendors and contractors to perform tasks such as data cabling needs♣ Project Lead for adding additional cooling units to MDF♣ Created, participated, and executed Change Management activities required for additions, modifications, and deletions to an environment’s systems, networks, and facilities.

Cross-functional Team LeaderExcels as the lead print room operator and systems specialist for the entire outbound mail print fulfillmentWas a key player in the seamless migration of the outbound mail fulfillment from Troy, MI to the Chesapeake location. This resulted in substantial organization and client savingsInstall and setup new PCsInstall and setup print drivers for various printer typesCommunicate effectively with Client Servicing Representatives who are an important part of Central Operations’ daily activitiesParticipated in numerous system and network upgradesProvide production printing for more than 20 ACS clients Perform system analysis and troubleshooting on all print systemsProvide production printing for more than 50 Towers Perrin Administration Solutions clients Supervise and train production print team members to provide highest efficiency and quality serviceDesign documents utilizing VIPP (Variable Data Intelligent Postscript Printware) programming Write programs to produce VIPP outputDocument and detail all procedures for quick referenceTroubleshoot and decode erroneous print files (PCL, VIPP and mainframe)