James Erramelli Email & Phone Number

London, Canada Area

My role at Sykes is as a customer service representative, within the Honda Canada Inc. contract. In this role, I assist Honda's customers with financial handling, questions and concerns. I also work closely with the customer, Honda's dealerships, and members of Honda's head office to resolve any and all problems that are brought up. My goals within the position have evolved over the past year, and where appropriate, I aim to find the best solution for customers or dealerships to benefit everyone, and answer any questions or concerns as efficiently as is possible.

London, Ontario, Canada

Duties included:Updating the SQL database with daily start and end times for new and removed smart meters.Handling tickets for various problems like erroneous reads, data handling and correction for stuck meters.Ensuring that the data reported for power companies' meters were accurate.While on site I learned how to use several in house tools, such as Utilismart's reads estimation tools for meters that had gaps in reads, SQL by Oracle, data handling and programming through the use of Excel formulae, and macro related tools to semi-automate data sorting from raw data text files.