James Etherington Email & Phone Number

This role will allow me to apply my project management and people skills to a much wider array of products. Expanding into the front office portion of RealPage, I will be working with both external and internal clients to identify possible gaps, fine tune processes, and help drive large scale implementations spanning the majority of RealPage's massive software stack. I will then have the privilege of talking through these implementations with RealPage's executive team on a weekly basis.

Seattle, Washington, United States

As the Senior Technical Consultant at Knock, I will be responsible for many things. High on the list is being an internal resource for the entire company. Answering questions about the software itself, our processes, the industry, integration partners, and how we interact with partners. This also allows me to be a resource on larger/more complex projects, and help provide insight to new team members while they lead a project. I will also be the Services representative for internal meetings, ensuring the gap between our department and the rest of knock is bridged to allow mutually beneficial progress for our product. Large one off projects will also be owned by me, with the ability to pull in resources to ensure efficient and accurate completion. This role is new and evolving and will grow over time to ensure company needs are met.I also have earned the privilege of activating certain feature flags in LaunchDarkly; our software solution used to control gated knock features. This means I am trusted by product and leadership to work in an environment that can cause many issues if not done right.Further, I am the sole Customer Success individual that has access to, and pulls data from, our databases. Using DBeaver, I run SQL queries against Knock's databases to perform audits on settings, users, PMS setups, and much more. I continue to grow my SQL query library based on the requests of my colleagues.Another part of my growing job responsibilities is number porting. Working with internal team members, clients, and our phone provider, I manage all incoming ports at Knock, and work with our Twilio account owner to execute on Porting out.I have also had the honor of working with our UX/UI team members to guide product.I was in this position for Knock’s ~$350mil exit. Transitioning to RealPage.

Seattle, Washington, United States

All responsibilities of Implementation Manager role with the addition of high level tasks, filling in for director while he was out, interviewing and training new hires, and being a go-to resource for the company as a whole.Large projects including, but not limited to:- Determining the feasibility of moving into a new country.- Designing, implementing, and training on a completely new onboarding process.- Identified and lead a team to rectify a process gap costing Knock $34k annually.- Developed and maintained a survey sent to all clients after an implementation.- Assigned to largest clients throughout duration of relationship.

Seattle, Washington, United States

As an Implementation Manager, I am responsible for the flawless onboarding of clients ranging from small to massive. At knock, we pride ourselves on being radically accessible to our clients, and this starts the moment our clients begin their journey with one of our Implementation Managers. And continues when they decide to rollout the rest of their communities, all of which go through me. Implementation Managers, at knock, work as project managers, ensuring data is collected and provided to our master build team. This starts with a discovery and introduction online/in person meeting designed to strategically align our clients goals with their account settings. We also ensure integration data is collected and that the credentials provided are functional.After a client decides to rollout the remainder of their portfolio, it is my job to strategically devise a rollout plan that works both for the client and our internal teams, again ensuring that all data is collected and provided to our build team.

Ballard, Washington

A Customer Success Manager, at Knock, wears many hats. Currently, I am responsible for updating and maintaining our client tracker, as well as building formulas to calculate and aggregate client data from other spreadsheets into one central location. I am also the Account Manager for 30+ clients of various sizes. As the account manager, I act as a liaison between the client, our support team, our sales team, our billing team, our products team, our marketing team, and the engineering team. Providing the best service possible requires tracking of open support tickets, contract details, feature requests, trainings, property add ons, troubleshooting issues, and updating/changing back end software settings to ensure our clients get the most out of our incredible product.

San Francisco, California

While I have just moved to the San Francisco area, my duties are still making themselves known to me. They are growing and evolving almost daily. The things listed below are solidified.I am involved in the development of the Management Coordinator position. Developing best practices, approving time cards, and communicating between our team and senior management.Recently, I joined the transitions team with the directive that I will be assuming the lead on all property transitions based out of the San Francisco office. This includes, but is not limited to, new property acquisitions, developments, dispositions, due diligences, file audits, and unit walks. I am responsible for developing the plan for each scenario, being present on the day of execution to manage the project, following up to ensure tasks are completed up to two months after transition day, and creating client deliverables.On a daily basis I am responsible for data flow for a portfolio of 25 multifamily communities. These properties are overseen by 6 different Regional Property Managers, who are overseen by a Regional Director. Along with senior leadership, this director and the Regional Managers can assign miscellaneous reports, projects, and reoccurring tasks to ensure the smooth operation of their properties and all involved with them. I am also honored to plan and execute company events, visit and observe Greystar properties, and much more.

Greater Seattle Area

I am involved in the development of the Management Coordinator position and leading a small team. Developing best practices, approving time cards, and communicating between our team and senior management by participating in biweekly meetings.A large portion of my role is devoted to the development, leadership, and perpetuation of a monthly On-Boarding Orientation created with the intention of welcoming our new hires the right way. I was able to help two other offices implement this orientation, and now run a committee for this incredible experience.On a daily basis I am responsible for data flow for a portfolio of 34 multifamily communities. These properties are overseen by 8 different Regional Property Managers, who are overseen by a Regional Director. Along with senior leadership, this director and the Regional Managers can assign miscellaneous reports, projects, and reoccurring tasks to ensure the smooth operation of their properties and all involved with them. I am also honored to plan and execute company events, visit and observe Greystar properties, and sit on the disaster preparedness committee and the fun committee.

Greater Seattle Area

I am responsible for ensuring that the appropriate data is flowing for a multi property portfolio. This data flows between accountants, property managers, regional property managers, regional directors, property ownership, and more. I am also responsible for pulling data from Yardi to include in these reports, as well as the conversion and combining of these reports into a single report package. My final responsibilities involve miscellaneous tasks assigned by any of my Regional Property Managers.

Burien

Burien

Bachelor Of Science (Bs), Biology, General

Activities and Societies: Circle k volunteer organization treasurer.I received a Bachelor's in Biology and a minor in Psychology.

High School Diploma

Activities and Societies: Cross Country, Basketball, Swimming, Track