James Flack Email & Phone Number

Gibraltar

Gibraltar, Gibraltar

Specialize in the management and implementation of the Azure and Microsoft 365 stack. My role revolves around leading a team of engineers in optimizing these environments to enhance productivity, collaboration, and operational efficiency. With a keen focus on results delivery, I ensure that every project aligns with strategic goals and business objectives.Key Responsibilities:- Azure Management- 365 Management (Exchange, Defender XDR, Purview, Intune, SharePoint)- Budget planning- Project management- Team leadership- Strategic planning- Automation- SharePoint SMEKey Results:- Succesfully project managed technical change during rebrand from Betvictor to BVGroup.- Implemented Agile methodology for project delivery.- Rebuilt Microsoft Autopilot service to decrease ServiceDesk team involvement and increase user experience.- Streamlined maintenance process for all systems.- Rebuilt SharePoint from the ground up using industry best practice to increase collaboration and productivity across the business.- Refined internal processes across support teams, and implemented standard operating procedure.- Successfuly reduced licensing costs for 2025 by reviewing licenses and migrating users to a browser based experience.

Gibraltar

Infrastructure management and ServiceDesk support for MetaWin and sister companies.Key Responsibilities:- Internal Support for MetaWin and sister companies.- Infrastructure management in AWS.- Budget planning.- Technical training.Key Results:- Project managed and implemented successful rebuild of infrastructure for sister company.- Designed and implemented alerting system for website of sister company using

Norwich, England, United Kingdom

Assume overall responsibility for network architecture in both corporate and production environments to support the ongoing operation of the business.Key Responsibilities:- Lead the overall infrastructure strategy and development of infrastructure for the business.- Ensure the infrastructure team meets ongoing SLA and KPI requirements in line with business requirements.- Maintain compliance standards in line with industry regulations.- Conduct recruitment, performance management and absence management for the infrastructure team.- PML licence holder for the business.

Norwich, England, United Kingdom

Network design, configuration, maintenance and management across production and corporate environments.Key Responsibilities:- Internal ServiceDesk Lead.- Website management including hosting and security.- 1st to 3rd Line support to staff across multiple sites in the UK and Europe via phone email and FreshService support system.- Design, build and implement infrastructure improvements.- Infrastructure project management using Agile methodology.- Supplier management.- Asset management.- Pro active approach to system monitoring using daily, weekly, monthly, quarterly and annual checks.- Responsible for audit management inline with eCogra.- Antivirus and security management.- Disaster recovery management.- Unified Threat Management.- Create and maintain system documentation for both technical colleagues and end users.- Team management.- Skills analysis and training.- End user training.Key Results:- Implementation of Agile methodology to improve project delivery.- Successfully project managed removal of Cisco ASA firewals and implementation of Checkpoint firewalls.

Leading the Infrastructure team in design, configuration, maintenance, management and support across multiple sites.Key Responsibilities:- Internal ServiceDesk Lead.- 3rd line support to over 150 staff across multiple sites via phone, email and JIRA support system.- Domain management.- Infrastructure project management using Agile methodology.- Infrastructure design and implementation for new sites.- Network troubleshooting.- Design, build and implement infrastructure improvements.- Antivirus and security management.- Disaster recovery management.- Unified Threat Management.- Supplier management.- Contractor management.- Asset management.- Create and maintain system documentation for both technical colleagues and end users.- Strive for continued improvement using infrastructure KPI's.Key Results:- Over 10 years designed and built a scaleable infrastructure solution that grew from 3 sites to 11, including offices, showrooms, outlet stores and warehouses.- Successfuly migrated from on-prem to Azure hybrid solution, and 365.

I.T Support for internal staff, onsite and offsite. Support to customers on bespoke research software OPC Tools.Implemented server hardware and small office network.Implemented backup procedures for all internal workstations.Designed and created sections of company websites, mainly sections on data capture using online questionnaires.

Diagnosis and on-site repair of Dell and Sony Desktops and Laptops.Presto Coordinator for Dell’s chargeable services i.e. installation of wireless networks.Main support lead for 100+ engineers for Presto service calls,Locational Leader for East Anglia responsible for leading a team of engineers.

Comptia A+ It Technician

Comptia Server+

Comptia A+ Essentials

Dell Esf Level 1 Server Repair And Management