James Flack work email
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James Flack personal email
I am an experienced IT Operations leader with a proven track record in results delivery at a commercial level. Extensive experience in corporate infrastructure specifically Azure and 365 ecosystems. A passion for transforming traditional workplaces into modern environments supporting seamless collaboration and productivity.Through comprehensive planning, meticulous execution, and robust team training, I drive successful outcomes and foster a culture of continuous improvement.Key Skills & ExpertiseAzure & Microsoft 365 - Design, implement and manage solutions around Azure & 365 stacks.Results Delivery - Consistently deliver projects on time and within budget, ensuring alignment with organisational goals and objectives.Leadership: A motivational leader with a passion for staff investment, aligning team development to the needs of the business. Change Management: Adept at managing change initiatives to ensure smooth transitions and adoption of new technologies across the organization.Project Management: Strong project management skills using Agile methodology with the ability to lead cross-functional teams, manage stakeholder expectations, and mitigate risks.Strategic Planning: Capable of developing and implementing IT Operational strategies that drive innovation and business growth.Strives to deliver a service that exceeds expectations of colleagues and end users.
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Chief Technology OfficerPrivinessGibraltar -
Digital Workplace Team LeadBvgroup Jan 2023 - PresentGibraltar, GibraltarSpecialize in the management and implementation of the Azure and Microsoft 365 stack. My role revolves around leading a team of engineers in optimizing these environments to enhance productivity, collaboration, and operational efficiency. With a keen focus on results delivery, I ensure that every project aligns with strategic goals and business objectives.Key Responsibilities:- Azure Management- 365 Management (Exchange, Defender XDR, Purview, Intune, SharePoint)- Budget planning- Project management- Team leadership- Strategic planning- Automation- SharePoint SMEKey Results:- Succesfully project managed technical change during rebrand from Betvictor to BVGroup.- Implemented Agile methodology for project delivery.- Rebuilt Microsoft Autopilot service to decrease ServiceDesk team involvement and increase user experience.- Streamlined maintenance process for all systems.- Rebuilt SharePoint from the ground up using industry best practice to increase collaboration and productivity across the business.- Refined internal processes across support teams, and implemented standard operating procedure.- Successfuly reduced licensing costs for 2025 by reviewing licenses and migrating users to a browser based experience. -
Head Of InfrastructureMetawin Jan 2022 - Jan 2023GibraltarInfrastructure management and ServiceDesk support for MetaWin and sister companies.Key Responsibilities:- Internal Support for MetaWin and sister companies.- Infrastructure management in AWS.- Budget planning.- Technical training.Key Results:- Project managed and implemented successful rebuild of infrastructure for sister company.- Designed and implemented alerting system for website of sister company using -
Head Of InfrastructureBgo Entertainment Mar 2021 - Mar 2022Norwich, England, United KingdomAssume overall responsibility for network architecture in both corporate and production environments to support the ongoing operation of the business.Key Responsibilities:- Lead the overall infrastructure strategy and development of infrastructure for the business.- Ensure the infrastructure team meets ongoing SLA and KPI requirements in line with business requirements.- Maintain compliance standards in line with industry regulations.- Conduct recruitment, performance management and absence management for the infrastructure team.- PML licence holder for the business.
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Infrastructure LeadBgo Entertainment Mar 2020 - Mar 2021Norwich, England, United KingdomNetwork design, configuration, maintenance and management across production and corporate environments.Key Responsibilities:- Internal ServiceDesk Lead.- Website management including hosting and security.- 1st to 3rd Line support to staff across multiple sites in the UK and Europe via phone email and FreshService support system.- Design, build and implement infrastructure improvements.- Infrastructure project management using Agile methodology.- Supplier management.- Asset management.- Pro active approach to system monitoring using daily, weekly, monthly, quarterly and annual checks.- Responsible for audit management inline with eCogra.- Antivirus and security management.- Disaster recovery management.- Unified Threat Management.- Create and maintain system documentation for both technical colleagues and end users.- Team management.- Skills analysis and training.- End user training.Key Results:- Implementation of Agile methodology to improve project delivery.- Successfully project managed removal of Cisco ASA firewals and implementation of Checkpoint firewalls.
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Infrastructure LeadThe Cotswold Company Jan 2010 - Mar 2020Leading the Infrastructure team in design, configuration, maintenance, management and support across multiple sites.Key Responsibilities:- Internal ServiceDesk Lead.- 3rd line support to over 150 staff across multiple sites via phone, email and JIRA support system.- Domain management.- Infrastructure project management using Agile methodology.- Infrastructure design and implementation for new sites.- Network troubleshooting.- Design, build and implement infrastructure improvements.- Antivirus and security management.- Disaster recovery management.- Unified Threat Management.- Supplier management.- Contractor management.- Asset management.- Create and maintain system documentation for both technical colleagues and end users.- Strive for continued improvement using infrastructure KPI's.Key Results:- Over 10 years designed and built a scaleable infrastructure solution that grew from 3 sites to 11, including offices, showrooms, outlet stores and warehouses.- Successfuly migrated from on-prem to Azure hybrid solution, and 365. -
It Support And Web DevelopmentOptimum Patient Care Dec 2007 - Aug 2009I.T Support for internal staff, onsite and offsite. Support to customers on bespoke research software OPC Tools.Implemented server hardware and small office network.Implemented backup procedures for all internal workstations.Designed and created sections of company websites, mainly sections on data capture using online questionnaires.
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Locational Leader, Presto Coordinator And Senior EngineerBanctec Uk Ltd Jul 2006 - Dec 2007Diagnosis and on-site repair of Dell and Sony Desktops and Laptops.Presto Coordinator for Dell’s chargeable services i.e. installation of wireless networks.Main support lead for 100+ engineers for Presto service calls,Locational Leader for East Anglia responsible for leading a team of engineers.
James Flack Skills
James Flack Education Details
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ComptiaComptia A+ It Technician -
ComptiaComptia Server+ -
ComptiaComptia A+ Essentials -
Dell ComputersDell Esf Level 1 Server Repair And Management
Frequently Asked Questions about James Flack
What company does James Flack work for?
James Flack works for Priviness
What is James Flack's role at the current company?
James Flack's current role is Chief Technology Officer.
What is James Flack's email address?
James Flack's email address is ja****@****dco.com
What schools did James Flack attend?
James Flack attended Comptia, Comptia, Comptia, Dell Computers.
What are some of James Flack's interests?
James Flack has interest in Tae Kwon Do, Movies, Gym Training.
What skills is James Flack known for?
James Flack has skills like Technical Support, Microsoft Exchange, Network Administration, Active Directory, It Infrastructure Management, Firewalls, Windows Server, Wireless Networking, Vpn, Cabling, Lan Wan, Disaster Recovery.
Who are James Flack's colleagues?
James Flack's colleagues are Chris Mullender, Dwayne Jackson.
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