James Flaherty Email & Phone Number

Boston, Ma, Us

Babson Park, Massachusetts

Babson College, Wellesley Ma

Managed total hotel operations including rooms and food and beverage.Improved NOI in 2012 by $1.3 million over 2011.Reduced food and beverage expense in 2012 by $585K over 2011.Top performing hotel for Guest Satisfaction in the Pyramid Hotel Group.Opened new restaurant concept in January 2014, increasing covers by 36% and beverage sales by 106%.Increased total hotel operating profit by 16% over 2013.

Burlington, Massachusetts

Managed total hotel Food and Beverage Operation.Partnered with all facets of the sales organization in contract negotiations, proposals, site inspections and account relations.Property Champion of the hotel's profit improvement process. Improved hotel profit margin by 78%, reduced food cost by $89,000.Elevated Summer Winter restaurant guest satisfaction, ranked in top 2% for all North American Marriott Hotels.Successfully implemented strategies to improve associate satisfaction, exceeding regional and brand averages in 2010 and 2011.Developed and implemented new catering menus, packaging, presentations resulting in 11.5% sales growth and profit growth of 28.7%.

Boston Marriott Long Wharf Hotel

Hotel leader for all food and beverage operations.Executed plans and actions to maintain Event Satisfaction scores above brand and regional averages.Implemented strategy to improve sales of outdoor terrace resulting in an 89% increase in revenue and a 76%increase in profit.Improved food and beverage margins by 15% through menu engineering and implementing inventory control measures.Achieved budgeted profit flow through each year despite deepening economic depression.

Boston Marriott Cambridge

Converted existing lobby bar that generated $65,000 in sales annually into a Starbucks licensed store. First year sales exceeded $475,000.Implemented strategy to improve Event Satisfaction Scores, resulting in the hotel placing in the top 10% of the Marriott Brand.Developed new restaurant concept resulting in a 27% increase in revenue and a 35% increase in profit.

Nashua Marriott Hotel

Hotel leader for the food and beverage operation.Four time national award winner for Marriott's Gold Standard beverage program.Achieved number one ranking for guest satisfaction in the Marriott brand.Certified instructor for the TIPS program, certifying over 100 employees and managers.